Customer Service Email Strategies Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following elements should be included as part of a proper email closing statement?

Question 2 2. Why should you never type an email in ALL CAPITAL LETTERS?

Question 3 3. Which of the following is an example of understanding the rules and behaviors of email communication?

Question 4 4. Regarding the proper structure of an email, the acronym CABS stands for: Correct closing statement, Address formally, Brief in length, and _____.

Question 5 5. What should a subject line of an email look like?

Customer Service Email Strategies Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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