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Customer Service in Spanish Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1.

What is the correct translation for the following sentence?

'Lamento lo sucedido.'

Question 2 2. How would you say 'Let me put your call on hold' in Spanish?

Question 3 3. Which of the following is NOT an appropriate way of greeting a client in Spanish over the phone?

Question 4 4. How would you say, 'It has been a pleasure working with you.' ?

Question 5 5. 'Gracias por su llamada', can be used to _____.

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Question 6 6.

What is the correct translation for the following sentence?

'Quiero terminar el contrato.'

Question 7 7. Which of the following is a way to tell the client in Spanish that you'll help them right away?

Question 8 8. It doesn't make sense to combine the word permítame with:

Question 9 9. The following is NOT an option when apologizing to a client in Spanish:

Question 10 10. 'May I have your account number?' in Spanish is:

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Question 11 11. It is 3pm and Marc receives a call from a customer. A typical Spanish greeting is:

Question 12 12. You want to purchase a t-shirt for your friend in a Spanish-speaking store, but you are not sure about the size. You would like the chance to exchange it, so you ask:

Question 13 13. You see a sign that reads No se aceptan devoluciones. This means:

Question 14 14. You approach the servicio al cliente (customer service desk) at your Internet provider store. You want to end the contract because you are moving back home. You say:

Question 15 15. You get home with a microwave and it starts to turn off by itself. You go back to the store and say which Spanish phrase?

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Question 16 16. The word for 'expired' in Spanish is:

Customer Service in Spanish Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Spanish 105: Spanish for the Workplace  /  Foreign Language Courses
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