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Decision Making & Problem Solving in Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What does root cause analysis aim to prevent?

Question 2 2. What is the final step of root cause analysis?

Question 3 3. What term best defines a tool a group uses to form several ideas in a short amount of time?

Question 4 4. What questions should be answered when planning for implementation and testing?

Question 5 5. The initial process of root cause analysis includes what step?

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Question 6 6. How do the 5-Step Model and the Deming Cycle differ?

Question 7 7. What's the final step of the 5-Step Model?

Question 8 8. What's the last step of the Deming Cycle?

Question 9 9. Which problem-solving method is designed to work with process-oriented problems?

Question 10 10. When attempting to solve a problem, why is the divide and conquer strategy useful?

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Question 11 11. What are the 4 steps in a root cause analysis?

Question 12 12. What is the definition of root cause analysis?

Question 13 13. What is the goal of the identify root cause step in a root cause analysis?

Question 14 14. What is another name for the fishbone diagram?

Question 15 15. Which common root cause analysis tool is used when there is likely a single cause to a single problem?

Decision Making & Problem Solving in Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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