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Defining a Problem Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What is the term for a written list of things that you can do to change things for the better and achieve your specific goal?

Question 2 2. What is the purpose of using a 5 Whys analysis?

Question 3 3. What is the importance of having a clearly-stated problem?

Question 4 4. How many times must we ask the question 'why'?

Question 5 5. What should you do if you determine the root cause and find that it is out of your control?

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Question 6 6. In what ways is decision making and problem solving similar?

Question 7 7. What are the four situational factors of business problem solving?

Question 8 8. Which of the following is NOT a step in problem solving?

Question 9 9. Mike company missed a deadline. His team members explained that they did not have enough people on the team to complete the project on time. In this scenario:

Question 10 10. Jenn requests her team to evaluate possible alternatives to a problem in the company and to implement the first optimal alternative solution identified. What is the disadvantage of this approach?

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Question 11 11. What is one important part of using reframing?

Question 12 12. What is a beneficial outcome of reframing?

Question 13 13. Which is the best example of using reframing?

Question 14 14. Which is a tip for using reframing?

Question 15 15. What is reframing?

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Question 16 16. The initial process of root cause analysis includes what step?

Question 17 17. What questions should be answered when planning for implementation and testing?

Question 18 18. What is the final step of root cause analysis?

Question 19 19. What term best defines a tool a group uses to form several ideas in a short amount of time?

Question 20 20. What does root cause analysis aim to prevent?

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Question 21 21. What is the goal of the identify root cause step in a root cause analysis?

Question 22 22. Which common root cause analysis tool is used when there is likely a single cause to a single problem?

Question 23 23. What are the 4 steps in a root cause analysis?

Question 24 24. What is the definition of root cause analysis?

Question 25 25. What is another name for the fishbone diagram?

Defining a Problem Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Effective Problem Solving for Supervisors  /  Business Courses
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