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Effective Problem Solving for Supervisors  /  Business Courses

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Defining a Problem Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which is a tip for using reframing?

Question 2 2. What is a beneficial outcome of reframing?

Question 3 3. Which is the best example of using reframing?

Question 4 4. What is one important part of using reframing?

Question 5 5. What is reframing?

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Question 6 6. What is the definition of root cause analysis?

Question 7 7. What is the goal of the identify root cause step in a root cause analysis?

Question 8 8. Which common root cause analysis tool is used when there is likely a single cause to a single problem?

Question 9 9. What is another name for the fishbone diagram?

Question 10 10. What are the 4 steps in a root cause analysis?

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Question 11 11. What term best defines a tool a group uses to form several ideas in a short amount of time?

Question 12 12. What questions should be answered when planning for implementation and testing?

Question 13 13. What is the final step of root cause analysis?

Question 14 14. The initial process of root cause analysis includes what step?

Question 15 15. What does root cause analysis aim to prevent?

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Question 16 16. What is the term for a written list of things that you can do to change things for the better and achieve your specific goal?

Question 17 17. What is the purpose of using a 5 Whys analysis?

Question 18 18. What is the importance of having a clearly-stated problem?

Question 19 19. How many times must we ask the question 'why'?

Question 20 20. What should you do if you determine the root cause and find that it is out of your control?

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Question 21 21. In what ways is decision making and problem solving similar?

Question 22 22. Which of the following is NOT a step in problem solving?

Question 23 23. Jenn requests her team to evaluate possible alternatives to a problem in the company and to implement the first optimal alternative solution identified. What is the disadvantage of this approach?

Question 24 24. What are the four situational factors of business problem solving?

Question 25 25. Mike company missed a deadline. His team members explained that they did not have enough people on the team to complete the project on time. In this scenario:

Defining a Problem Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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