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Delivering Bad News Messages Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How should feedback be delivered?

Question 2 2. Bubba listened to Sunny explain that the customers who had issues with her table requests were there during the busiest time periods. Because of this, she was unable to service all of her tables' requests in time. This is an example of which constructive feedback guideline?

Question 3 3. What is the goal of providing constructive feedback in the workplace?

Question 4 4. What is a self-assessment?

Question 5 5. What is the difference between a direct and indirect delivery of negative news?

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Question 6 6. Which of the following is NOT a suggestion for giving constructive feedback?

Question 7 7. What is a buffer statement?

Question 8 8. Which of the following is NOT an example of a negative message in the work place?

Question 9 9. What is the best way to break bad news to an individual when they are emotionally invested in the outcome?

Question 10 10. When is it best to use the direct approach for bad news?

Delivering Bad News Messages Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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