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Designing Recognition & Reward Programs Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which is an example of a monetary reward?

Question 2 2. Which of the following is NOT an example of an incentive?

Question 3 3. Bob works for a real estate company that gave him a $10,000 bonus for selling 50 homes in the previous year. This is an example of a/an _____

Question 4 4. Flexible work hours, additional training opportunities, or the ability for an employee to take time off to go to school are examples of _____

Question 5 5. Employer feedback and encouragement is which type of motivation?

Page 2

Question 6 6.

Successful reward and recognition programs can _____.

I. improve morale

II. decrease turnover

III. improve safety

Question 7 7.

Which of the following should be used to help evaluate the effect of an employee reward and recognition program?

I. Data pertinent to the program

II. Surveys

III. Facts and figures

Question 8 8. If an employee motivation program uses financial incentives to improve performance, then it is a _____.

Question 9 9. How often should employee reward an recognition programs be evaluated?

Question 10 10.

Which of the following is a trait successful reward and recognition programs share?

I. They have an equal playing field

II. They reward the participant within a year after they achieve a goal

III. They clearly explain the policies of the program

Page 3

Question 11 11. Which dimension of employee satisfaction relates to an employee's feelings toward advancement opportunities within their organization?

Question 12 12. Which of the following is NOT one of the nine dimensions of employee satisfaction?

Question 13 13. An employee's satisfaction with their interpersonal relationships at work fall into which dimension of employee satisfaction?

Question 14 14. Sarah, an employee at XYZ Clothiers, has applied for three alternate jobs and continues to actively seek new employment. What dimension of employee satisfaction does this job search characterize?

Question 15 15. An employee's satisfaction with their compensation is spread across which two dimensions of satisfaction?

Page 4

Question 16 16. Employees who are _____ motivated tend to work at higher levels of productivity and strive to develop professionally.

Question 17 17. How do extrinsic rewards differ from intrinsic rewards?

Question 18 18. Which of the following is an example of an extrinsic reward?

Question 19 19. Thomas is an employee who has helped his IT company increase its revenue by 5% in the first quarter. The company CEO has asked the head of the HR department how they could best provide Thomas with an intrinsic reward. Which of the following is a likely response by the head of the HR department?

Question 20 20. A company has stated that its organizational goal is to increase customer care quality. David, an employee in the marketing division, has created a new software that helps the company achieve that, and the customers are very satisfied with his work. Why should he be rewarded?

Designing Recognition & Reward Programs Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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