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Developing Emotional Intelligence at Work Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Jack, the manager of a bicycle shop, is having trouble motivating his employees. He is not very understanding or empathetic, and morale is low. What should Brad, the owner, do to improve the situation?

Question 2 2. Each of the following is true of emotional intelligence EXCEPT _____.

Question 3 3. Which of the following is NOT an element of emotional intelligence?

Question 4 4. What makes emotional intelligence so important for a good manager?

Question 5 5. How many domains of emotional intelligence are there?

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Question 6 6. If an employee is sent to emotional intelligence training, what key traits will LIKELY be the focus of that training?

Question 7 7. What did a recent Australian study show about emotional intelligence?

Question 8 8. How is Daniel Goleman relevant to the study of emotional intelligence?

Question 9 9. Eddie is an innovative industrial engineer. Impressed by his intelligent approach to problem solving skills Eddie's boss is considering to promote him to shift supervisor. However, even though Eddie is good at his job his boss worries that Eddie may lack the emotional intelligence to manager other employees, i.e. being intuitive as to what other coworkers may feel and need. Based on Eddie's boss' evaluation, what domain of emotional intelligence may Eddie lack which could prove problematic in managing others?

Question 10 10. Which of the following is the BEST explanation of emotional intelligence?

Developing Emotional Intelligence at Work Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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