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Question 11.How can companies promote self-awareness at work?
Question 22.What is the best definition of emotional intelligence?
Question 33.Which of the following is an example of linking a goal to personal values?
Question 44.Why is emotional intelligence important at work?
Question 55.Which of the following is a true statement about emotional intelligence and training in the workplace?
Question 66.Which of these is a good tool for use in reflective practice?
Question 77.All of these are benefits of reflective practice EXCEPT which?
Question 88.Gibbs' reflective cycle includes all of these stages EXCEPT which to help with reflective practice?
Question 99.What is reflective practice?
Question 1010.When is the best time to participate in journaling as part of reflective practice?
Question 1111.Martin wants to have a more positive influence on his employees. Which of the actions below would have the single biggest impact?
Question 1212.Why should managers provide constructive feedback in private?
Question 1313.Which of the options below is the best example of role modeling respect?
Question 1414.A manager who is a good role model might _____.
Question 1515.Which of the following is the most important thing a manager do in order to positively influence employees?
Question 1616.Employees should never be surprised by a formal adverse job action like a write-up because their emotionally intelligent manager has:
Question 1717.An employee asks a supervisor for a loan after explaining that their car has broken down. Which response BEST displays emotional intelligence?
Question 1818.Which statement about emotional intelligent management is FALSE?
Question 1919.Emotionally intelligent leaders will _____ the needs of their employees.
Question 2020.Which management style is the BEST fit for individuals with strengths in the area of emotional intelligence?
Question 2121.Empowerment is thought to come from the _____.
Question 2222.To effectively empower employees, employers must do all of the following EXCEPT:
Question 2323.What should Manny the manager NOT do if he wants to empower his employees?
Question 2424.When employees are empowered there is _____.
Question 2525.What could Manny the manager do to motivate employees and increase productivity in the workplace?
Question 2626.Reese was terminated from XYZ Manufacturing 7 years ago, but his personnel file marks him as eligible for re-hire. Reese has applied for a job at XYZ. He explains that he was terminated for attendance issues related to a sick parent, but his file is not clear as to whether this is true. What process did Reese's former supervisor fail to accomplish?
Question 2727.When a manager has set conditions that an employee must meet before returning to work, the manager must _____ and provide feedback regarding progress toward those goals.
Question 2828.The primary purpose of workplace discipline is to:
Question 2929.When one is available, a/an _____ is an excellent way to provide effective support to individuals struggling with unusual levels of occupational stress.
Question 3030.Which statement about discipline during occupational stress is TRUE?
Developing Emotional Intelligence in Employees Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
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