Developing Emotional Intelligence in Employees Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. A manager who is a good role model might _____.

Question 2 2. Which of the options below is the best example of role modeling respect?

Question 3 3. Which of the following is the most important thing a manager do in order to positively influence employees?

Question 4 4. Which of the following is an example of linking a goal to personal values?

Question 5 5. What is the best definition of emotional intelligence?

Page 2

Question 6 6. Which of the following is a true statement about emotional intelligence and training in the workplace?

Question 7 7. Which statement about discipline during occupational stress is TRUE?

Question 8 8. Reese was terminated from XYZ Manufacturing 7 years ago, but his personnel file marks him as eligible for re-hire. Reese has applied for a job at XYZ. He explains that he was terminated for attendance issues related to a sick parent, but his file is not clear as to whether this is true. What process did Reese's former supervisor fail to accomplish?

Question 9 9. When one is available, a/an _____ is an excellent way to provide effective support to individuals struggling with unusual levels of occupational stress.

Question 10 10. When is the best time to participate in journaling as part of reflective practice?

Page 3

Question 11 11. What is reflective practice?

Question 12 12. Gibbs' reflective cycle includes all of these stages EXCEPT which to help with reflective practice?

Question 13 13. In David Grove's theory of Emergent Knowledge, what is meant by 'clean language'?

Question 14 14. How would you put the theory of Emergent Knowledge into effect in a business setting?

Question 15 15. In a business setting what is Emergent Knowledge?

Page 4

Question 16 16. Emotionally intelligent leaders will _____ the needs of their employees.

Question 17 17. Employees should never be surprised by a formal adverse job action like a write-up because their emotionally intelligent manager has:

Question 18 18. An employee asks a supervisor for a loan after explaining that their car has broken down. Which response BEST displays emotional intelligence?

Question 19 19. When employees are empowered there is _____.

Question 20 20. To effectively empower employees, employers must do all of the following EXCEPT:

Page 5

Question 21 21. Empowerment is thought to come from the _____.

Question 22 22. Why should managers provide constructive feedback in private?

Question 23 23. Why is emotional intelligence important at work?

Question 24 24. When a manager has set conditions that an employee must meet before returning to work, the manager must _____ and provide feedback regarding progress toward those goals.

Question 25 25. All of these are benefits of reflective practice EXCEPT which?

Page 6

Question 26 26. Which of the following is one of the three primary principles of Emergent Knowledge, particularly when used in a business setting?

Question 27 27. Which statement about emotional intelligent management is FALSE?

Question 28 28. What could Manny the manager do to motivate employees and increase productivity in the workplace?

Question 29 29. Martin wants to have a more positive influence on his employees. Which of the actions below would have the single biggest impact?

Question 30 30. How can companies promote self-awareness at work?

Developing Emotional Intelligence in Employees Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Emotional Intelligence for Supervisors  /  Business Courses
Support