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Developing Soft Skills Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What is the goal of providing constructive feedback in the workplace?

Question 2 2. Bubba listened to Sunny explain that the customers who had issues with her table requests were there during the busiest time periods. Because of this, she was unable to service all of her tables' requests in time. This is an example of which constructive feedback guideline?

Question 3 3. Which of the following is NOT a suggestion for giving constructive feedback?

Question 4 4. In which of the following situations would Mick, a supervisor, need to address the area of self-regulation with Cas, his employee?

Question 5 5. Which of the following represents two broad categories of interpersonal interactions?

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Question 6 6. What is a self-assessment?

Question 7 7. Dara notices that her employee Joe has seemed down lately and is having trouble completing assignments on time. Dara knows that he recently lost a close family member. She thinks about how he must be feeling right now. What element of emotional intelligence is Dara using?

Question 8 8. Which aspect of emotional intelligence relates to your ability to recognize their own emotions, abilities, and motives in various situations?

Question 9 9. How should feedback be delivered?

Question 10 10. Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?

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Question 11 11. Which of the following is NOT an example of an interpersonal interaction skill used when responding to conflict?

Question 12 12. In order to demonstrate good listening skills, which of the following would you be careful to NOT do?

Question 13 13. Which of the following is NOT an element of emotional intelligence?

Question 14 14. Non-verbal interpersonal interactions involve all of the following, EXCEPT:

Question 15 15. Which of the following would NOT be an example of verbal interpersonal interactions?

Developing Soft Skills Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Developing Soft Skills in the Workplace  /  Business Courses
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