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Emotional Intelligence for Leaders in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of these tips can be used for working to strengthen your self-management as part of the Four Quadrant Model for Emotional Intelligence?

Question 2 2. Tim needs to work on developing the fourth quadrant in the Four Quadrant Model for Emotional Intelligence, relationship management. Which of these might be a worthwhile investment?

Question 3 3. What is the basis of Daniel Goleman's Four Quadrant Model for Emotional Intelligence?

Question 4 4. The basis of the social awareness quadrant in the Four Quadrant Model for Emotional Intelligence is _____.

Question 5 5. What did a recent Australian study show about emotional intelligence?

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Question 6 6. Why is emotional intelligence a good trait for a manager to possess?

Question 7 7. If an employee is sent to emotional intelligence training, what key traits will LIKELY be the focus of that training?

Question 8 8. You own a small cookie factory and have three division managers that work under you. It's come to your attention that Jim, the manager of packaging, is having trouble motivating the people in his division. They resent him based on his lack of empathy; everyone has low morale. How could you BEST deal with Jim's apparent lack of emotional intelligence for the good of Jim and the people in his division?

Question 9 9. Which of the following defined emotional intelligence as 'managing feelings so that they are expressed appropriately and effectively, enabling people to work together smoothly towards their common goals?'

Question 10 10. Which of the following is a benefit of team emotional intelligence?

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Question 11 11. The bulk of emotional intelligence consists of what two things?

Question 12 12. People working together for a common goal describes which of the terms below?

Question 13 13. Which aspect of the human experience is emotional intelligence NOT concerned with?

Question 14 14. Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?

Question 15 15. Which aspect of emotional intelligence relates to a person's ability to recognize the situation or group that they are in and act accordingly?

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Question 16 16. Darren notices that his employee, Janet, has seemed down lately and is having trouble completing all of her assignments on time. Darren knows that she recently lost a close family member and spends time thinking about the types of emotions that Janet must be going through right now. How is Darren approaching the situation with Janet?

Question 17 17. Which one of the following is an aspect of emotional intelligence?

Question 18 18. If a speaker has a lot of knowledge but does not engage the audience, what can be assumed about the speaker?

Question 19 19. How might an employee improve his or her emotional intelligence?

Question 20 20. IQ stands for which one of the following?

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Question 21 21.

Emotional intelligence is _____.

I. is a skill that can be developed

II. can be practiced on a day to day basis

III. is the same thing as IQ

Question 22 22. If your friend wears heavy amounts of cologne every day, and this really irks you, then you can respond in which of the following manners (which showcases the MOST emotional intelligence)?

Question 23 23. Emotionally intelligent people will _____.

Question 24 24. Which of the following person is MOST emotionally intelligent?

Question 25 25. Diane has noticed that when someone puts her off, it ruins her whole day. She just can't shake it off, which really puts a damper on her production at work. She worries her boss will get mad, yet she just can't seem to focus on anything else. Diane is emotionally stuck. Which domain of emotional intelligence is troublesome for Diane?

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Question 26 26. Which of the following is the BEST explanation of emotional intelligence?

Question 27 27. How is Daniel Goleman relevant to the study of emotional intelligence?

Question 28 28. Eddie is an innovative industrial engineer. Impressed by his intelligent approach to problem solving skills Eddie's boss is considering to promote him to shift supervisor. However, even though Eddie is good at his job his boss worries that Eddie may lack the emotional intelligence to manager other employees, i.e. being intuitive as to what other coworkers may feel and need. Based on Eddie's boss' evaluation, what domain of emotional intelligence may Eddie lack which could prove problematic in managing others?

Question 29 29. The first quadrant in the Four Quadrant Model for Emotional Intelligence, self-awareness, focuses on which of these things?

Question 30 30. Which of the following is a sign of emotional intelligence?

Emotional Intelligence for Leaders in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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