Emotional Intelligence for Leaders in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is NOT an element of emotional intelligence?

Question 2 2. In which of the following situations would Mick, a supervisor, need to address the area of self-regulation with Cas, his employee?

Question 3 3. Dara notices that her employee Joe has seemed down lately and is having trouble completing assignments on time. Dara knows that he recently lost a close family member. She thinks about how he must be feeling right now. What element of emotional intelligence is Dara using?

Question 4 4. How might an employee improve his or her emotional intelligence?

Question 5 5. IQ stands for which one of the following?

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Question 6 6. Which one of the following is an aspect of emotional intelligence?

Question 7 7. Which of the following is the BEST explanation of emotional intelligence?

Question 8 8. Diane has noticed that when someone puts her off, it ruins her whole day. She just can't shake it off, which really puts a damper on her production at work. She worries her boss will get mad, yet she just can't seem to focus on anything else. Diane is emotionally stuck. Which domain of emotional intelligence is troublesome for Diane?

Question 9 9. How is Daniel Goleman relevant to the study of emotional intelligence?

Question 10 10. Emotionally intelligent people will _____.

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Question 11 11. Which of the following person is MOST emotionally intelligent?

Question 12 12.

Which of the following are facets of emotional intelligence?

I. The ability to understand your own feelings

II. The ability to analyze the emotions of others

III. The ability to empathize with others

Question 13 13. People working together for a common goal describes which of the terms below?

Question 14 14. The bulk of emotional intelligence consists of what two things?

Question 15 15. Which of the following is a benefit of team emotional intelligence?

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Question 16 16. The first quadrant in the Four Quadrant Model for Emotional Intelligence, self-awareness, focuses on which of these things?

Question 17 17. The basis of the social awareness quadrant in the Four Quadrant Model for Emotional Intelligence is _____.

Question 18 18. Tim needs to work on developing the fourth quadrant in the Four Quadrant Model for Emotional Intelligence, relationship management. Which of these might be a worthwhile investment?

Question 19 19. Self-management is _____.

Question 20 20. Kelley is a new mentor to Tim and she notices that Tim does not show interest in taking Kelley's advice. What should Kelley do?

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Question 21 21. Tim has talked about his goals and he has brainstormed how to achieve them with his mentor Kelley. What can they do next?

Question 22 22. Which of the following best describes a workplace team with good emotional intelligence skills?

Question 23 23. Jack, the manager of a bicycle shop, is having trouble motivating his employees. He is not very understanding or empathetic, and morale is low. What should Brad, the owner, do to improve the situation?

Question 24 24. Emotional intelligence is the ability to _____ emotion.

Question 25 25. Which of the following situations depicts a person who may lack the skill of empathy?

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Question 26 26. If a speaker has a lot of knowledge but does not engage the audience, what can be assumed about the speaker?

Question 27 27. Eddie is an innovative industrial engineer. Impressed by his intelligent approach to problem solving skills Eddie's boss is considering to promote him to shift supervisor. However, even though Eddie is good at his job his boss worries that Eddie may lack the emotional intelligence to manager other employees, i.e. being intuitive as to what other coworkers may feel and need. Based on Eddie's boss' evaluation, what domain of emotional intelligence may Eddie lack which could prove problematic in managing others?

Question 28 28. If your friend wears heavy amounts of cologne every day, and this really irks you, then you can respond in which of the following manners (which showcases the MOST emotional intelligence)?

Question 29 29. People with _____ levels of emotional intelligence are able to interpret the emotions of others and respond to those emotions appropriately.

Question 30 30. Which of these tips can be used for working to strengthen your self-management as part of the Four Quadrant Model for Emotional Intelligence?

Emotional Intelligence for Leaders in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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