Organizational Behavior Syllabus Resource & Lesson Plans  /  Business Courses

Test Prep Plan - Take a practice test

Take this practice test to check your existing knowledge of the course material. We'll review your answers and create a Test Prep Plan for you based on your results.
How Test Prep Plans work
1
Answer 50 questions
Test your existing knowledge.
2
View your test results
Based on your results, we'll create a customized Test Prep Plan just for you!
3
Study smarter
Study more effectively: skip concepts you already know and focus on what you still need to learn.

Emotions and Moods in the Workplace: Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Emotional labor occurs when _____.

Question 2 2. Which of the following is NOT an element of emotional intelligence?

Question 3 3. It is highly likely that if a female is crying at work she is

Question 4 4. If an employee is sent to emotional intelligence training, what key traits will LIKELY be the focus of that training?

Question 5 5. Sally's personal life was in shambles last year when her husband passed away. She was so devastated that she could not control her emotions and could not provide positive customer service at her workplace. What type of emotional labor did she fail to accomplish?

Page 2

Question 6 6. Sue often thinks about her children when she is at work. She concentrates on the fun time she had with them the day before. This is an example of:

Question 7 7. Most employers require their employees to try to use what type of emotions to act a specific way towards customers?

Question 8 8. Displayed emotions are

Question 9 9. Emotions are _____ feelings developed specifically from _____.

Question 10 10. Emotions are

Page 3

Question 11 11. What is a feeling of unease that occurs when someone evaluates an emotional experience as a threat to his or her identity?

Question 12 12. According to the Affective Event Theory:

Question 13 13. A negative mood can cause

Question 14 14. Why is it very important for leaders to be on the lookout for negative emotions in their organization?

Question 15 15. Sally's personal life was in shambles last year when her husband passed away. She had to go to work and be polite to customers, but inside she was devastated and depressed. This situation could lead to:

Page 4

Question 16 16. How can managers help employees overcome emotional dissonance?

Question 17 17. What did a recent Australian study show about emotional intelligence?

Question 18 18. What is the central point of the Affective Events Theory?

Question 19 19. What part of a job can affect emotions?

Question 20 20. Felt emotions are

Page 5

Question 21 21. Which is one application from the Affective Events Theory?

Question 22 22. Moods are

Question 23 23. Which one of the following is NOT connected with negative emotions in the workplace?

Question 24 24. Which one of the following is NOT connected to positive emotions in the workplace?

Question 25 25. Jack, the manager of a bicycle shop, is having trouble motivating his employees. He is not very understanding or empathetic, and morale is low. What should Brad, the owner, do to improve the situation?

Page 6

Question 26 26. What makes emotional intelligence so important for a good manager?

Question 27 27. The types of moods are

Question 28 28. Moods are actually

Question 29 29. Who developed the Affective Events Theory?

Question 30 30. In the morning, Tara glances over at her coworkers, Barb and Debra, and notices that both of them look upset. Later, Tara passes Barb in the hallway and notices that she appears lost in anxious thought. Later that afternoon, Tara starts to feel upset though she isn't sure why. This sounds like a case of _____.

Emotions and Moods in the Workplace: Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Support