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Emotions & Moods in Organizations Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Sue often thinks about her children when she is at work. She concentrates on the fun time she had with them the day before. This is an example of:

Question 2 2. Most employers require their employees to try to use what type of emotions to act a specific way towards customers?

Question 3 3. What is the central point of the Affective Events Theory?

Question 4 4. Which of the following is NOT connected with negative emotions in the workplace?

Question 5 5. Jack, the manager of a bicycle shop, is having trouble motivating his employees. He is not very understanding or empathetic, and morale is low. What should Brad, the owner, do to improve the situation?

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Question 6 6. Sally's personal life was in shambles last year when her husband passed away. She was so devastated that she could not control her emotions and could not provide positive customer service at her workplace. What type of emotional labor did she fail to accomplish?

Question 7 7. What did a recent Australian study show about emotional intelligence?

Question 8 8. Which is one application from the Affective Events Theory?

Question 9 9. According to the Affective Event Theory:

Question 10 10. Who developed the Affective Events Theory?

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Question 11 11. If an employee is sent to emotional intelligence training, what key traits will LIKELY be the focus of that training?

Question 12 12. Which one of the following is NOT connected to positive emotions in the workplace?

Question 13 13. Displayed emotions are

Question 14 14. In the morning, Tara glances over at her coworkers, Barb and Debra, and notices that both of them look upset. Later, Tara passes Barb in the hallway and notices that she appears lost in anxious thought. Later that afternoon, Tara starts to feel upset though she isn't sure why. This sounds like a case of _____.

Question 15 15. Which of the following is NOT an element of emotional intelligence?

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Question 16 16. What is a feeling of unease that occurs when someone evaluates an emotional experience as a threat to his or her identity?

Question 17 17. Felt emotions are

Question 18 18. What makes emotional intelligence so important for a good manager?

Question 19 19. Emotional labor occurs when _____.

Question 20 20. It is highly likely that if a female is crying at work she is

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Question 21 21. How can managers help employees overcome emotional dissonance?

Question 22 22. Why is it very important for leaders to be on the lookout for negative emotions in their organization?

Question 23 23. What part of a job can affect emotions?

Question 24 24. Emotions are _____ feelings developed specifically from _____.

Question 25 25. Sally's personal life was in shambles last year when her husband passed away. She had to go to work and be polite to customers, but inside she was devastated and depressed. This situation could lead to:

Emotions & Moods in Organizations Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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