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Employee Engagement Theories Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Each of the following answer choices represents the fulfillment of one of Maslow's needs. Identify the answer choice that represents achieving the HIGHEST need on Maslow's Hierarchy pyramid.

Question 2 2. Which of the following is necessary in order to satisfy Maslow's safety needs?

Question 3 3. Which of Maslow's five needs can a manager fulfill by providing challenging work, inviting employees to participate in decision-making, and giving them flexibility and autonomy in their jobs?

Question 4 4. What does a manager need to provide in order to satisfy his employees' physiological needs?

Question 5 5. How can Vroom's expectancy theory be used to explain employee motivation?

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Question 6 6. Which component of Vroom's expectancy theory refers to the level of effort an employee is willing to exert in hopes that the increased effort will result in better performance.

Question 7 7. Identify the three components of expectancy theory.

Question 8 8. How would XYZ Corporation implement Vroom's expectancy theory regarding promotions in the company?

Question 9 9. Which of the following is NOT an intrinsic motive for working?

Question 10 10. Which of the following is a factor that can help increase employee motivation?

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Question 11 11. Why was Mayo's Hawthorne experiment relevant to behavioral management theory?

Question 12 12. A manager is trying to motivate his employees because company productivity is declining. He decreases their benefits by 10%, and awards them tasks he knows they will find boring. Employees are told that their position is safe, and they can advance if they start working harder. He declares the only goal is increasing company revenue, and that common values are not important to the company. Which of these was a good move based on the behavioral management theory?

Question 13 13. One week, shortly after her mother's death, Sarah arrives at work an hour late on two different occasions. Considering Sarah's personal circumstances, her manager decides to ignore the behavior in the hopes that it will disappear over time. Sarah's manager is using the _____ technique.

Question 14 14. All of the workers at Ted's Emporium have been shown the cold warehouse where employees who break any of the company rules are sent to work. Just thinking about the possibility of being sent into such a bleak work setting keeps most new employees from even considering breaking a rule. In this situation, management is successfully using the technique of _____ in order to encourage good behavior.

Question 15 15. Which of these techniques is used to reward desirable behavior with the intent of increasing the likelihood that the pleasing behavior will be repeated?

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Question 16 16. Jim's manager catches Jim breaking one of the company rules. He decides that the best course of action will be to take away one of Jim's company privileges as a response. In terms of Thorndike's theory, how is Jim's manager responding to the incident?

Question 17 17. A team designing their company's new marketing strategy has shown loyalty by refusing to accept a job offer from a competing firm. They have shown great knowledge, skill and enthusiasm because they have a belief that they are growing as people within their current job. Which of the following from the above scenario is NOT an input?

Question 18 18. Why does the equity theory believe that the number of inputs must be equal to the number of outputs?

Question 19 19. One of your employees feels like he is not being treated equally in comparison to other workers. He has not voiced that opinion but is constantly trying to make his work seem better in comparison to others. However, you feel that his work is not as good because he isn't trying hard enough. He just requested a transfer from marketing to PR. Which of the following is a usual behavior that this employee did NOT do when he felt that he was not being treated equally?

Question 20 20. Based on the equity theory, which of the following is NOT an example of an output?

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Question 21 21. Tom is the manager of a sales team. Becky is one of his employees with a need for affiliation. What type of work environment would be most beneficial to Becky?

Question 22 22. Rachel is applying to business school programs. She has been avoiding schools that do not require an entrance exam, because she thinks the program might not be rigorous enough if they accept too many people. At the same time, she is also avoiding the most elite schools in her area because she is worried those programs will be too challenging. Based on the acquired needs theory, what type of need is strongest for Rachel?

Question 23 23. Which of these theories is based on the premise that one's needs are acquired over time as a result of their experiences and includes the needs of achievement, power, and affiliation?

Question 24 24. An individual with the _____ will desire agreement and compliance.

Question 25 25. According to Herzberg, how can employee dissatisfaction be eliminated?

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Question 26 26. In employee motivation, the opposite of satisfaction is _____.

Question 27 27. How did Herzberg develop the two-factor theory?

Question 28 28. _____ are linked to employee motivation and arise from intrinsic conditions of the job itself.

Question 29 29. You are working for a large international company. One of your project proposals raised the revenue of your department by 5%. Your boss said, You are an exemplary employee and your work ethic and efficiency is at such a level that the entire company should strive towards it. Which of Maslow's five needs would your boss's comment satisfy?

Question 30 30. Which person developed expectancy theory?

Employee Engagement Theories Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!