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Employee Motivation, Satisfaction & Commitment Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of the following is an indirect measure of employee satisfaction?

Question 2 2. One advantage of _____ is that fewer employees will voluntarily leave the company, but that can be a downside as well, as less-competent employees will also choose to stay.

Question 3 3. What does frustration-regression refer to?

Question 4 4. _____ ERG theory simplified _____ hierarchy theory into three basic needs: existence, relatedness, and growth.

Question 5 5. Which of the following employees is intrinsically motivated?

Page 2

Question 6 6. The threat of being fired or the promise of a promotion are both examples of _____.

Question 7 7. According to Locke, in order for an employee to feel satisfaction with the performance and reward, all of the following elements must be met EXCEPT:

Question 8 8. A short-term goal or achievement in the goal-setting model is referred to as a _____ goal.

Question 9 9. All of the following are examples of non-monetary incentives EXCEPT:

Question 10 10. In order for an incentive program to be successful, the incentive must _____ and _____.

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Question 11 11. Which manager subscribes to the Theory X viewpoint of management?

Question 12 12. Which statement concerning Douglas McGregor's Theory Y is most accurate?

Question 13 13. According to Victor Vroom, an employee must find a(n) _____ to be worth his efforts.

Question 14 14. According to Victor Vroom, expectancy refers to _____.

Question 15 15. Calculate the employee satisfaction index if the total score on an employee satisfaction survey was 28.

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Question 16 16. How can HR manager Anna calculate the voluntary turnover rate at her company?

Question 17 17. Rachel believes her inherent need for autonomy is not being met at work. Which of the following is most accurate?

Question 18 18. According to the Cognitive Evaluation Theory, which of the following decreases autonomy?

Question 19 19. Behavioral scientist _____, who developed the _____ theory, was unable to show a strong link between employee satisfaction and productivity.

Question 20 20. According to Frederick Herzberg, factors that cause an employee to feel dissatisfied at work are referred to as _____ factors.

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Question 21 21. Which of the following theories simplified Abraham Maslow's hierarchy of needs?

Question 22 22. According to _____, an employee will feel satisfaction when he is able to accomplish a challenging goal.

Question 23 23. Douglas McGregor introduced the concepts of Theory X and Theory Y in which of the following books?

Question 24 24. According to Herzberg, what are motivators?

Question 25 25. Identify the three components of expectancy theory.

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Question 26 26. What is the significance of employee satisfaction metrics?

Question 27 27. Frustration-regression involves:

Question 28 28. Terri is taking a new job as an elementary school teacher. Her job requires her to join the teachers' union. Which of the three inherent psychological needs does this satisfy for Terri?

Question 29 29. Which of the following does NOT occur with goal commitment?

Question 30 30. Which of the following is NOT an example of an incentive?

Employee Motivation, Satisfaction & Commitment Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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