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Employee Relations Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Sending a monthly electronic message showcasing new car inventory would be an example of _____.

Question 2 2. You are having lunch in the company's break room with a co-worker who starts to talk about a work project. What type of communication is this?

Question 3 3. Through the process of communication, organizational members can do all of the following except

Question 4 4. Empowerment is thought to come from the _____.

Question 5 5. Communicating expectations and measurements relating to performance standards occurs during this function of management.

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Question 6 6. All of the following statements are true about communication in the workplace EXCEPT:

Question 7 7. Electronic communication consists of _____.

Question 8 8. What could Manny the manager do to motivate employees and increase productivity in the workplace?

Question 9 9. Which of the following statements is true about building morale?

Question 10 10. Which of the following is the most appropriate analogy to a Firewall?

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Question 11 11. How do employee surveys help employee morale?

Question 12 12. Which of the following is NOT a good way to build morale?

Question 13 13. What should Manny the manager NOT do if he wants to empower his employees?

Question 14 14. Which activity might help build morale in the workplace?

Question 15 15. How do surveys give the company new ideas?

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Question 16 16. Communication is used to gain information from a variety of internal and external sources during this function of management.

Question 17 17. What does it mean when a customer opts out of an email or text messaging campaign?

Question 18 18. Why are anonymous surveys the most effective?

Question 19 19. Which of the following statements is true?

Question 20 20. What are some of the benefits of conducting an employee survey?

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Question 21 21. Which of these is NOT an anonymous survey?

Question 22 22. Which of the following is true of group outings outside of the workplace?

Question 23 23. Which one of the following is the best explanation of internal organizational communication?

Question 24 24. A manager must realize that their messages will always be filtered through the receivers' own

Question 25 25. When employees are empowered there is _____.

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Question 26 26. Employee discipline

Question 27 27. ZYX marketing has been hired to providing branding services for XLS Corporation. XLS allows ZYX to use their _____ to access important information about their company.

Question 28 28. Employee performance reviews are

Question 29 29. Which of the following statements best describes an organization's intranet?

Question 30 30. You are a department head of the marketing department having a conference with the department heads from the financial department and production department about budgeting for a special project. What type of internal communication is being used in this situation?

Employee Relations Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Public Relations 101: Intro to Public Relations  /  Business Courses
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