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Employee Training & Development Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. A company should conduct an organizational inventory of what is presently being done and compare it to what is desired before _____.

Question 2 2. In which of the following circumstances should the company consider implementing a safety training program?

Question 3 3. What does basic literacy training cover?

Question 4 4. Sensitivity or diversity training focuses on which of the following?

Question 5 5. Attitude training likely focuses on _____.

Page 2

Question 6 6. All of the following are criteria that managers should use to evaluate training outcomes EXCEPT:

Question 7 7. Assessment is the _____ element of workplace learning.

Question 8 8. What does management training focus on?

Question 9 9. At Peach Software, Inc., which of these people is most likely to be a candidate for management training?

Question 10 10. Huma has developed a game that teaches workers how to improve their business writing skills. Huma's creation of the game to help develop workers' skills is best described as:

Page 3

Question 11 11. Jenna works with women who want to move from being middle manager to being CEOs. She works with them one-on-one as a consultant and focuses on how to help them develop their careers and reach their fullest potential. Jenna is most likely engaging in which type of workforce learning?

Question 12 12. Uma's company is going to set up a management program. Right now, Uma needs to address the question of what the best way to teach the participants is. Uma is most likely dealing with which element of workforce learning?

Question 13 13. Should you invest in 'wooden spooners' employee training programs? Why or why not?

Question 14 14. Training initiatives should be focused and targeted to the political _____ of the workplace.

Question 15 15. Which of the following is NOT one of the key characteristics of high-leverage support?

Page 4

Question 16 16. How can a company or individual receive meaningful political support?

Question 17 17. Which of the following explains why training is important?

Question 18 18. Which of the following is NOT a benefit of employee training?

Question 19 19. Although training can be costly in terms of time and money, it can provide benefits to companies. Which of the following is NOT a benefit?

Question 20 20. Which of the following is NOT a key issue in training?

Page 5

Question 21 21. A manager finds her employees are unfamiliar with the mission and vision of the organization. What type of training will solve the problem?

Question 22 22. What is the purpose for training needs assessments?

Question 23 23. Which of these would be a quick action that would aid in keeping current clients?

Question 24 24. Which of these is a step in the process of assessing training needs?

Question 25 25. Diversity training focuses on the recognition of cultural differences and improves the ability of employees to _____.

Page 6

Question 26 26. Which type of training would MOST likely result in employees becoming more willing to work together and trust their coworkers?

Question 27 27. Kathleen has a difficult time submitting project objectives and results to her supervisor in a clear and concise format. Her supervisor feels her reports are confusing. In order to improve Kathleen's skills in writing reports, her supervisor might recommend _____ training.

Question 28 28. Problem-solving training will teach employees to do all of the following, EXCEPT:

Question 29 29. Before setting up a training program at his office, Dev gives questionnaires to the employees so that he understands what gaps they have in their knowledge and skills. This is an example of which element of workforce learning?

Question 30 30. Why is business impact relevant?

Employee Training & Development Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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