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Enterprise Business Systems Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. The purchasing manager of a cell phone assembler wants to know how many of each type of phone will be produced this month. To find this information, he should look at the _____.

Question 2 2. Which of the following is a reason for a company to implement a knowledge management system?

Question 3 3. What does SCM stand for?

Question 4 4. Which of the following is NOT an application of artificial intelligence?

Question 5 5. Which of the following is not a goal of Supply Chain Management?

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Question 6 6. A private network that provides data security, transaction services, message formatting, and protocols for communications to take place securely and efficiently is known as a/an _____.

Question 7 7. A _____ is an alternative to using a value-added network for EDI communication, which also makes a private network a public network with data first being encrypted before it is sent over the internet.

Question 8 8. Which of the following is NOT a characteristic of an Electronic Data Interchange?

Question 9 9. What does TPS stand for?

Question 10 10. Your organization needs to handle all the information about its customers, such as contact information, purchasing history and individual preferences. Customer inquiries and responses also need to be tracked. What type of enterprise software should be purchased?

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Question 11 11. Knowledge that is not easy to measure and difficult to formalize is referred to as _____.

Question 12 12. A cell phone assembler is planning the size of its production run for the upcoming holiday season. To produce the right number of phones, they should first look at the _____.

Question 13 13. Why is having a CRM important to a business?

Question 14 14. How can a business construct a market profile for its target market?

Question 15 15. What is a primary focus of a CRM system?

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Question 16 16. What does EDI stand for?

Question 17 17. In which industrial sector is Supply Chain Management most common?

Question 18 18. What are three critical components of an expert system?

Question 19 19. Which term best describes a popular marketing strategy that centers around the acquisition, enhancement, and retention of long-term relationships that add value for the organization and the customer?

Question 20 20. Real-time transaction processing is also referred to as...

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Question 21 21. Kroger is a large supermarket chain with stores all over the United States. Each supermarket needs new products delivered on a regular basis to keep the shelves filled. Why would a centralized purchasing and distribution unit within the organization be tasked with this responsibility rather than individual stores?

Question 22 22. Which of the following is an example of the average score that a class of students in a particular school received on a math exam?

Question 23 23. Which of the following business functions would use Enterprise Resource Planning?

Question 24 24. How does operational CRM differ from analytical CRM?

Question 25 25. The component of an expert system that looks for information and relationships in the knowledge base to provide answers, predictions, and suggestions is called a/an:

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Question 26 26. Which of the following is NOT a typical approach to sharing knowledge within an organization?

Question 27 27. Which of the following approaches is NOT typically used in knowledge management software?

Question 28 28. How do artificial intelligence systems replicate intelligent behavior?

Question 29 29. Which of the following is NOT a specific type of transaction processing system?

Question 30 30. What is the value of enterprise level software to a large organization?

Enterprise Business Systems Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 104: Information Systems and Computer Applications  /  Business Courses
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