Ethical Issues in the Hospitality Industry Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Seth is a credit representative for First Star Bank. A car dealership offers him $100 for each substandard credit application he approves. He accepts this deal. Seth's behavior MOST clearly represents which ethical problem?

Question 2 2. How are vendor relations and investor relations similar?

Question 3 3. What is another term for unethical behavior?

Question 4 4. One who adheres to strict rules regardless of consequences is a:

Question 5 5. One who relies on cultural norms is:

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Question 6 6. Which of the following is NOT a way to manage ethical behavior at work?

Question 7 7. One who believes that there is only one set of standards by which all should live without deviation is:

Question 8 8. Who believes the end justifies the means?

Question 9 9. One who believes that people are relational beings and require care is a(n) _____.

Question 10 10. The managers at Top Cable Co. compile viewing data from cable boxes and share this information with other companies. Customers have not been informed about this practice. This represents an ethical problem characterized by _____.

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Question 11 11. A CEO of a large company is having some difficulties in dealing with his subordinates. They complain that he is not specific enough about the tasks he assigns them. He is having a problem addressing _____.

Question 12 12. How a company takes care of, relates to and communicates with its customers describes...

Question 13 13. All of the following are examples of the way Enron and its senior executives violated the code of business ethics, EXCEPT?

Question 14 14. What is an Ethical Code of Conduct?

Question 15 15. How could a company avoid ethical conflicts evolving from organizational relationship problems?

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Question 16 16. The former managers at Stagecoach Bank and Trust did not act with integrity when they harassed and bullied customers into opening unwanted accounts. New management will keep this from happening again by establishing _____

Question 17 17. The four major areas that can cause ethical problems are:

Question 18 18. An employee of a large multinational firm makes a mistake with a client's account. Company policy dictates that he immediately contact the client and let them know what happened. However, he knows he can fix the mistake easily, without worrying the client. What would the ethical course of action be?

Question 19 19. Employees can be punished for unethical behavior in all of the following ways, EXCEPT:

Question 20 20. All of the following are examples of unethical employee behavior, EXCEPT:

Ethical Issues in the Hospitality Industry Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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