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Evaluating Innovation & Improvement Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is a criterion based on which the Go/No-go decision is made?

Question 2 2. Soylent Corporation has received a request to submit a proposal for web development services for a new hospital. Soylent Corporation has realized that they do not have the resources with the specific skillsets that this project requires. How should they make their decision if they want to move forward with this project?

Question 3 3. What kind of commitment does a process improvement or innovation project require?

Question 4 4. A financial institution could use the balanced scorecard to track all of the following, EXCEPT:

Question 5 5. The balanced scorecard can be used by all of the following organizations, EXCEPT:

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Question 6 6. What is a non-profit organization able to track using a balanced scorecard?

Question 7 7. Jim wants to make sure customers are happy. Of all of the operational performance metrics available to him, which measures should Jim use?

Question 8 8. Jim is looking for ways to improve the efficiency of his upholstery department. He wants to know if there are ways to reduce waste when converting the necessary raw materials into completed products. Which operational performance metrics can he use to examine this?

Question 9 9. What do the three most common operational performance metrics focus on?

Question 10 10. Candace is evaluating a program that she started in her department last year. When deciding which metrics to use, she should make sure that they are _____.

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Question 11 11. Luis has implemented a continuous improvement process in his company. Since the beginning of the rollout, he's collected weekly data on the sales revenue for the company to see how it changes over time. Luis' reports are an example of _____ assessments of the program.

Question 12 12. Six months ago, Michel decided to implement a continuous improvement process to increase company productivity. Now it's time to evaluate the process. Which is the BEST metric for Michel to use?

Question 13 13. Hussein is implementing a new continuous improvement program to increase sales revenue at his company. What's the best time for him to do a progress review for the program?

Question 14 14. Zara is a software designer. She wants to drastically improve her software, but instead of revamping the whole thing, she's decided to change just one or two things at a time and release updates to the software regularly. Is Zara engaging in continuous improvement?

Question 15 15. Whitney is in the middle of a progress review for innovation and continuous improvement at her company. Most recently, she identified the metrics for the review. What should she do next?

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Question 16 16. Failing to abide by this objective can cause team encouragement and failure:

Question 17 17. Which of these is an example of the Specific principle in product innovation?

Question 18 18. Innovation and improvement efforts in a department should be relevant to _____.

Question 19 19. Warren is the team lead for a company that won a contract to replace the computers in six elementary schools. If Warren wants the best material for an after-action review, _____ are superior to other methods.

Question 20 20. While working on a new bid proposal, Jivaro vaguely remembered that there was a lesson learned from a previous bid that he wanted to incorporate into his new bid. To be usable, the documentation of the lesson learned must be:

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Question 21 21. When the moderator opens an after-action review session, they should explain that the meeting is for the purpose of _____.

Question 22 22. Olaf is preparing a presentation about the results of a new program he implemented to increase sales revenue. Which of the following is MOST important for Olaf to report in his presentation?

Question 23 23. Four months ago, Greta implemented a new program that was meant to improve customer service at her company. Though there have been fewer serious customer complaints since the program was implemented, the overall customer service ratings have not gone up. What should Greta report?

Question 24 24. Henna is writing a formal report to demonstrate the efficacy of a program she implemented last year. The bulk of her presentation, or the main part of the report, should focus on _____.

Question 25 25. What are the outcomes of a Go/No-go decision process?

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Question 26 26. Businesses use a balanced scorecard to track all of the following, EXCEPT:

Question 27 27. When analyzing the efficiency of converting inputs into outputs, what operational performance metrics do we need?

Question 28 28. Junie has decided to make some big changes in her department, including completely shaking up the way that her team does their work. She's going to implement these changes immediately. Is Junie implementing continuous improvement?

Question 29 29. Jamal has decided to institute continuous improvement at his company. What's the first thing he should do according to the cycle often used in implementing continuous improvement?

Question 30 30. Which of these would be a good time-based objective for an innovation and improvement department?

Evaluating Innovation & Improvement Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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