FSA Grade 9-10 ELA: Collaborative Communication Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Paraphrasing is to _____.

Question 2 2. What type of barrier occurs when a listener creates a message based on what they already believe about the topic, versus having an open mind and listening to all of the facts?

Question 3 3.

In the following conversation, which key words do NOT help you figure out the flow of agreement and disagreement?

BOB: I really like the new email system.

PETE: Yes, it's so much easier to use.

BOB: And it works much better on my tablet, too. But I guess that's not such an issue for you, since you don't have one.

PETE: Yeah, I never got into tablets.

BOB: I don't know how you get everything done without one! I consider it totally necessary.

PETE: But you got along fine before you had a tablet. They might be nice, but I don't think they're necessary.

Question 4 4. Paraphrasing, summarizing, and questioning/clarifying are all examples of _____.

Question 5 5. A person's reason for behaving in a certain way or saying something can also be referred to as what?

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Question 6 6.

An English speaker is talking to the mechanic repairing her car. She wants to stress that the window is broken; not the door, or the windshield, or any other part of the car, but specifically the window. She says the following sentence:

I just need you to fix the window; don't do anything to the mirrors or the door.

Which word will have a change in intonation to show that it's the focus of the sentence?

Question 7 7.

Consider the following passage:

Dogs might be 'man's best friend,' but I'd rather have a cat. Cats are so clean, and they're so quiet that you can even keep them in a little apartment without a lot of fuss. And they have that feline grace. I love just sitting and watching a cat move around. It's a pleasure to live with a cat.

What is the topic of this passage?

Question 8 8. Hearing _____, whereas listening _____.

Question 9 9. Jennifer is an administrative assistant in a Dean's office that receives a lot of foot traffic, and she is constantly being interrupted. She is trying to watch a training session via a recorded webinar when a professor comes charging into the office, flailing his hands, obviously having some kind of emergency. Jennifer has to choose who to pay attention to. What step in the listening process is this known as?

Question 10 10. You walk away from a conversation feeling both heard and understood. This shows that the other person was _____.

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Question 11 11. Jane had a long argument with her boss, and they had a further falling out based on their exchange. Which of the following would BEST reflect an example of selective listening in this situation?

Question 12 12. What is the optimal group size for effective listening?

Question 13 13. A speaker can use open-ended questions to obtain information about his or her audience. Which of the following is an example of an open-ended question?

Question 14 14. _____ listening involves the receiver understanding the other person's communication and feeling what they are feeling.

Question 15 15.

Which of the following is a clue that the speaker is making an important point?

A. He starts talking more loudly.

B. He starts talking more slowly.

C. He is repeating something he already said.

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Question 16 16. Sally is attending a presentation on ethics for a class in her Masters program. She is focusing on tying some of the key information to concepts that she has already learned in an effort to help her recall the information at a later time. What steps is she concerned with in the listening process?

Question 17 17. Which of the following is NOT a step of improving long-term memory results?

Question 18 18. When your brain receives words and sentences and you attach meaning to them, you are in the _____ stage of the listening process.

Question 19 19. Active listening is not only used in the therapeutic setting; it is an essential component of _____.

Question 20 20. Pick the word or phrase that would NOT indicate agreement with another speaker.

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Question 21 21. Aubrey is putting together her small business's quarterly report and has decided to include some pie charts to help explain the recent sales data and future projections. This is an example of what visual role?

Question 22 22.

You and your friend are having a conversation in English. Your friend asks you:

Do you want a new sweater for your birthday?

You respond:

No, I want a new scarf for my birthday.

In your sentence, which word will have a change in intonation to show that it is the focus of the sentence?

Question 23 23. Fun Town wanted their shareholders to increase their investments in ride safety. The marketing team decided to show photos of injuries that customers sustained from their competitors who enacted new rides, but did not spend the money on additional security measures. This is an example of visuals _____.

Question 24 24. Why are mnemonics significant?

Question 25 25. An English speaker wants to put strong emphasis on the phrase 'do not touch anything.' How would he or she accomplish that goal?

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Question 26 26. In the _____ stage, an individual is gathering the words and sentences in his brain to be used in the next stage of the listening process.

Question 27 27.

In the following conversation, what do Bob and Pete AGREE on?

BOB: I really like the new email system.

PETE: Yes, it's so much easier to use.

BOB: And it works much better on my tablet, too. But I guess that's not such an issue for you, since you don't have one.

PETE: Yeah, I never got into tablets.

BOB: I don't know how you get everything done without one! I consider it totally necessary.

PETE: But you got along fine before you had a tablet. They might be nice, but I don't think they're necessary.

Question 28 28. Chains of similar or related words in a passage can help you

Question 29 29. Pictures, charts, and tables which help to illustrate data to form a business message are known as _____.

Question 30 30. Changes in the lowness or highness of a person's voice is known as _____.

FSA Grade 9-10 ELA: Collaborative Communication Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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