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Groups and Work Teams: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. An example of this type of norm can include raw materials as well as overtime or any other resource found or needed within an organization.

Question 2 2. What is the difference between the dynamics of Synergy and Groupthink?

Question 3 3. If we are in a setting where our status is perceived as lower, _____.

Question 4 4. Which of these stages describes a time where conflict and competition are at its greatest because group members feel confident and begin to address some of the more important issues surround the group?

Question 5 5. A loss or a lack of balance is called _____.

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Question 6 6. A _____ is two or more individuals who are interdependent in their accomplishments, sometimes function like a team, and may or may not work in the same department.

Question 7 7. The accumulated information and skills a person develops through their experience and education is

Question 8 8. Accounting, marketing, finance, and human resources are examples of which type of work team?

Question 9 9. _____ is the position or rank compared to others.

Question 10 10. Which type of team is designed to provide employees a sense of ownership by allowing them to operate without a manager, while still holding them accountable for their own performance?

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Question 11 11. Distinctiveness

Question 12 12. _____ Knowledge is about an understanding of how things go together and how objects behave.

Question 13 13. When members of a group try harder because they know that the group is watching them, this is known as _____.

Question 14 14. _____ norms inform or guide us as to how we should look, or what our physical appearance should be.

Question 15 15. People want their environments to be predictable and by joining groups a person identifies with they are facilitating predictability. This is called what?

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Question 16 16. A basic part of social identity theory is

Question 17 17. Why is diversity important in a team?

Question 18 18. A Provost at a University is giving a presentation and asks to have the Dean of the Business School (Gregg) and the Department Chair of the Management Department (Daniel) with him during the presentation. Gregg and Daniel make up a _____ group.

Question 19 19. Richard was working with a group that was tasked with recommending a new project management software. Three vendors gave presentations on different software packages. The majority of the group members were certain that one of the software packages was the best and should be purchased. Although Richard felt differently and wanted to recommend a different product, he simply went along with the others due to group pressure. This is an example of _____.

Question 20 20. Which of these terms is used to describe a sequence of planned activities aimed at improving teamwork to increase group cohesion and effectiveness?

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Question 21 21. Vivian works in housekeeping at a resort hotel. She manages the laundry division and has three dozen valets and laundry attendants reporting directly to her, in addition to six contracted tailors and furniture upholsterers. Why is this a functional work team?

Question 22 22. What is the main difference between task and command groups?

Question 23 23. Similarity is

Question 24 24. Which is more important in team effectiveness?

Question 25 25. An intangible skill that is the ability to convey your thoughts and ideas to the team in a concise and easily understood manner is called _____.

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Question 26 26. Jennifer, Eric, Gabriel and Maria are working together to develop a marketing plan for one of their company's newest product lines. After some initial conflict, the group started to really come together. Now, the group is highly unified and very productive. The marketing plan is practically writing itself! Which stage of development is this group in?

Question 27 27. A(n) _____ is a collection of accomplished people coming together for a common goal that needs completion.

Question 28 28. A basic part of social identity theory is

Question 29 29. A person who pushes the group towards decision-making is called a(n)

Question 30 30. Which type of team building is aimed at improving the specific teamwork skills which group members need to accomplish their goal and can be immediately applied in the workplace?

Groups and Work Teams: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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