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Groups and Work Teams: Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Similarity is

Question 2 2. Which of the following would NOT be a reason for employees to form an interest group?

Question 3 3. A loss or a lack of balance is called _____.

Question 4 4. Mark is new to his workplace. After talking with a group of guys that he sits with at lunch everyday, he realizes that they all share a love of softball. He decided to organize a softball team that will play in a community league on the weekends. This is an example of which of the following types of groups?

Question 5 5. A(n) _____ is a number of individuals forming a unit for a reason or cause.

Page 2

Question 6 6. Which of these terms is used to describe a sequence of planned activities aimed at improving teamwork to increase group cohesion and effectiveness?

Question 7 7. The sharing and understanding of data and information as sender and receiver is _____.

Question 8 8. Why is diversity important in a team?

Question 9 9. A _____ is two or more individuals who are interdependent in their accomplishments, sometimes function like a team, and may or may not work in the same department.

Question 10 10. _____ is the position or rank compared to others.

Page 3

Question 11 11. A basic part of social identity theory is

Question 12 12. Roles that individuals take on to directly impede the progress of a thought or direction, as they do not agree with it are

Question 13 13. _____ norms inform or guide us as to how we should look, or what our physical appearance should be.

Question 14 14. People want their environments to be predictable and by joining groups a person identifies with they are facilitating predictability. This is called what?

Question 15 15. A group that individuals use as a comparison when looking at other groups is called a(n) _____.

Page 4

Question 16 16. Jennifer, Eric, Gabriel and Maria are working together to develop a marketing plan for one of their company's newest product lines. After some initial conflict, the group started to really come together. Now, the group is highly unified and very productive. The marketing plan is practically writing itself! Which stage of development is this group in?

Question 17 17. Which of these terms describes the degree to which group members come together as one unit to reach a common goal?

Question 18 18. An intangible skill that is the ability to convey your thoughts and ideas to the team in a concise and easily understood manner is called _____.

Question 19 19. Which of these stages describes a time where conflict and competition are at its greatest because group members feel confident and begin to address some of the more important issues surround the group?

Question 20 20. A(n) _____ is a collection of accomplished people coming together for a common goal that needs completion.

Page 5

Question 21 21. The part a person plays in a specific situation is called a(n) _____.

Question 22 22. What is the difference between the dynamics of Synergy and Groupthink?

Question 23 23. Vivian works in housekeeping at a resort hotel. She manages the laundry division and has three dozen valets and laundry attendants reporting directly to her, in addition to six contracted tailors and furniture upholsterers. Why is this a functional work team?

Question 24 24. Which type of team building is used to increase the understanding of who each group member is and how to better communicate with one another?

Question 25 25. Perception is _____.

Page 6

Question 26 26. Howard is vice president of media relations. Keisha is a senior web developer in marketing. Both are part of a team of high-level employees from various departments that will determine how best to present the company's new line of products to the public. Although each team member has authority over company policy, there is no designated group leader. Why is this a cross-functional team?

Question 27 27. Which of these stages represent the time characterized with anxiety and uncertainty when the group is just starting to come together?

Question 28 28. Accounting, marketing, finance, and human resources are examples of which type of work team?

Question 29 29. Judy has been assigned to work on a project with several coworkers. Project members are interdependent on one another and all work towards the same end goal. Judy is a member of a _____

Question 30 30. Which type of team is designed to provide employees a sense of ownership by allowing them to operate without a manager, while still holding them accountable for their own performance?

Groups and Work Teams: Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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