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Groups and Work Teams Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of these stages describes a time where conflict and competition are at its greatest because group members feel confident and begin to address some of the more important issues surround the group?

Question 2 2. Distinctiveness

Question 3 3. If you have a group of individuals at work that all like playing chess, they might get together at lunch to do so from time to time. This is which type of group?

Question 4 4. An intangible skill that is the ability to convey your thoughts and ideas to the team in a concise and easily understood manner is called _____.

Question 5 5. The understanding of what a team is trying to accomplish, or what it is working towards, is called the _____.

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Question 6 6. Which statement is true about work groups and/or work teams?

Question 7 7. There are cues we need to pick up on when we are out with friends that help us fit in and get a closer connection to the group. This is called a(n) _____ norm.

Question 8 8. There are basic categories of group member roles. Which individuals fall into categories such as gate-keepers (help keep communication channels open between group members) or compromisers (work to ensure harmony and compromise) or even standards-setters (maintain the quality level that is expected from the group)?

Question 9 9. What is the main difference between task and command groups?

Question 10 10. Accounting, marketing, finance and human resources are examples of these. In this type of work team, members usually have different responsibilities but all work to perform the same function of the department.

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Question 11 11. Howard is vice president of media relations. Keisha is a senior web developer in marketing. Both are part of a team of high-level employees from various departments that will determine how best to present the company's new line of products to the public. Although each team member has authority over company policy, there is no designated group leader. Why is this a cross-functional team?

Question 12 12. The following statement is true

Question 13 13. Jennifer, Eric, Gabriel and Maria are working together to develop a marketing plan for one of their company's newest product lines. After some initial conflict, the group started to really come together. Now, the group is highly unified and very productive. The marketing plan is practically writing itself! Which stage of development is this group in?

Question 14 14. A person's capacity to do something and the degree of excellence with which do it is called

Question 15 15. There are numerous characteristics that makes teams effective. The coach of the high school football team instructs his team to win the county championship. The coach is using which characteristic of team effectiveness in this example?

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Question 16 16. Which of these stages represents the time when the group becomes a cohesive unit, morale is high and members actively acknowledge the talents, skills and experience that each member brings to the group?

Question 17 17. A person who gets things done by taking conversation and discussing and turning it into action and deliverables is called a(n)

Question 18 18. As one could expect there are several different types of generally understood norms. Which are informal cues that tells a person or helps a person understand how hard they should work and what type of output they should have?

Question 19 19. _____ norms inform or guide us as to how we should look, or what our physical appearance should be.

Question 20 20. A basic part of social identity theory is

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Question 21 21. The sharing and understanding of data and information as sender and receiver is _____.

Question 22 22. Which type of team building is used to increase the understanding of who each group member is and how to better communicate with one another?

Question 23 23. In the stages of group development, the _ stage is where conflict and competition are at its greatest.

Question 24 24. Think of members of a country club and how they feel distinctive because they belong to an exclusive group. As it relates to social identity theory, the related variable of these members is:

Question 25 25. Aspects of _ include the leader acts as a facilitator and members have active participation in the discussions and eventual outcome.

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Question 26 26. Which is more important in team effectiveness?

Question 27 27. _ is where the group begins to make poor decisions due to overall group pressure.

Question 28 28. _ team building is used to provide a group with challenging tasks aimed at problem-solving, risk-taking, trust-building and paradigm-breaking, whereas _ is aimed at improving the specific teamwork skills that group members need to accomplish their goal and can be immediately applied in the workplace.

Question 29 29. _____ is the position or rank compared to others.

Question 30 30. Similarity is

Groups and Work Teams Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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