Helpful Communication Techniques in Sales Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. 'Is there any reason we can't move forward with the order?' is an example of what type of question?

Question 2 2. Staying in touch with a client after the sale is important because:

Question 3 3. To be successful, you must tie your product's benefits to the customer's _____.

Question 4 4. Sales is a process in which you have to _____ the right to ask for the order.

Question 5 5. A limited-time offer can be used to create what?

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Question 6 6. Why is it important to be honest in your sales relationships in the 21st century?

Question 7 7. Which of these is most important to customers in their sales relationships?

Question 8 8. Customer loyalty _____ when trust and honesty are part of the sales relationship.

Question 9 9. Customers who trust you as a sales professional are more likely to _____.

Question 10 10. Being trustworthy can impact your business in all of the following ways EXCEPT which?

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Question 11 11. Which tenet of empathetic communication is demonstrated by a manager who keeps their office door open and is always willing to talk?

Question 12 12. What is empathy?

Question 13 13. Cindy has noticed that her coworkers avoid eye contact with her during work meetings. Which step might Cindy take first to improve her relationship with her coworkers?

Question 14 14. What does it mean to put yourself in someone else's shoes?

Question 15 15. Which of the tenets of empathetic communication relies on the ability to be introspective?

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Question 16 16. What is one way to assume good intent?

Question 17 17. What is one way to avoid judgment?

Question 18 18. Why should a salesperson assume good intent?

Question 19 19. What does past experience look like?

Question 20 20. What is jumping to conclusions?

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Question 21 21. Which of the following statements is true about sales?

Question 22 22. Which of the following is a false assumption in sales?

Question 23 23. The notion that a client's problems are easy to fix is _____ in sales.

Question 24 24.

It's a sales professional's job to _____.

I. identify which other products can help an existing customers

II. explain thoroughly the value of the product she's selling

III. differentiate her product from a competitor's

Question 25 25. Buyers are _____.

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Question 26 26. This technique for leaving a lasting impression requires no special skills or additional training on the part of the sales professional.

Question 27 27. Which of these is doing something unexpected to help leave a lasting impression?

Question 28 28. Which of these is a good way to leave a lasting impression by showing you're interested in your client?

Question 29 29. Which of these is an effective tactic for establishing clear communication in a sales transaction?

Question 30 30. What does it mean as a sales professional to empower your clients?

Helpful Communication Techniques in Sales Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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