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Helpful Communication Techniques in Sales Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. To be successful, you must tie your product's benefits to the customer's _____.

Question 2 2. 'Is there any reason we can't move forward with the order?' is an example of what type of question?

Question 3 3. Staying in touch with a client after the sale is important because:

Question 4 4. Sales is a process in which you have to _____ the right to ask for the order.

Question 5 5. Which of the following statements is true about sales?

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Question 6 6.

It's a sales professional's job to _____.

I. identify which other products can help an existing customers

II. explain thoroughly the value of the product she's selling

III. differentiate her product from a competitor's

Question 7 7. The notion that a client's problems are easy to fix is _____ in sales.

Question 8 8. Which of the following is a false assumption in sales?

Question 9 9. Which tenet of empathetic communication is demonstrated by a manager who keeps their office door open and is always willing to talk?

Question 10 10. Cindy has noticed that her coworkers avoid eye contact with her during work meetings. Which step might Cindy take first to improve her relationship with her coworkers?

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Question 11 11. Which of the tenets of empathetic communication relies on the ability to be introspective?

Question 12 12. What does it mean to put yourself in someone else's shoes?

Question 13 13. What does it mean as a sales professional to empower your clients?

Question 14 14. Which of these is a good way to leave a lasting impression by showing you're interested in your client?

Question 15 15. Which of these is an effective tactic for establishing clear communication in a sales transaction?

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Question 16 16. This technique for leaving a lasting impression requires no special skills or additional training on the part of the sales professional.

Question 17 17. Why should a salesperson assume good intent?

Question 18 18. What is one way to avoid judgment?

Question 19 19. What is jumping to conclusions?

Question 20 20. What is one way to assume good intent?

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Question 21 21. Customer loyalty _____ when trust and honesty are part of the sales relationship.

Question 22 22. Which of these is most important to customers in their sales relationships?

Question 23 23. Customers who trust you as a sales professional are more likely to _____.

Question 24 24. Why is it important to be honest in your sales relationships in the 21st century?

Question 25 25. A limited-time offer can be used to create what?

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Question 26 26. Buyers are _____.

Question 27 27. What is empathy?

Question 28 28. Which of these is doing something unexpected to help leave a lasting impression?

Question 29 29. In sales, what does past experience look like?

Question 30 30. Being trustworthy can impact your business in all of the following ways EXCEPT which?

Helpful Communication Techniques in Sales Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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