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Question 11.Which of the following statements is true about sales?
Question 22.The notion that a client's problems are easy to fix is _____ in sales.
It's a sales professional's job to _____.
I. identify which other products can help an existing customers
II. explain thoroughly the value of the product she's selling
III. differentiate her product from a competitor's
Question 44.Buyers are _____.
Question 55.Which of the following is a false assumption in sales?
Question 66.This technique for leaving a lasting impression requires no special skills or additional training on the part of the sales professional.
Question 77.Which of these is a good way to leave a lasting impression by showing you're interested in your client?
Question 88.What does it mean as a sales professional to empower your clients?
Question 99.Which of these is doing something unexpected to help leave a lasting impression?
Question 1010.Which of these is an effective tactic for establishing clear communication in a sales transaction?
Question 1111.What does it mean to put yourself in someone else's shoes?
Question 1212.Cindy has noticed that her coworkers avoid eye contact with her during work meetings. Which step might Cindy take first to improve her relationship with her coworkers?
Question 1313.What is empathy?
Question 1414.Which of the tenets of empathetic communication relies on the ability to be introspective?
Question 1515.Which tenet of empathetic communication is demonstrated by a manager who keeps their office door open and is always willing to talk?
Question 1616.A limited-time offer can be used to create what?
Question 1717.Sales is a process in which you have to _____ the right to ask for the order.
Question 1818.Staying in touch with a client after the sale is important because:
Question 1919.To be successful, you must tie your product's benefits to the customer's _____.
Question 2020.'Is there any reason we can't move forward with the order?' is an example of what type of question?
Question 2121.Why is it important to be honest in your sales relationships in the 21st century?
Question 2222.Being trustworthy can impact your business in all of the following ways EXCEPT which?
Question 2323.Customers who trust you as a sales professional are more likely to _____.
Question 2424.Which of these is most important to customers in their sales relationships?
Question 2525.Customer loyalty _____ when trust and honesty are part of the sales relationship.
Helpful Communication Techniques in Sales Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
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appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!