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Question 11.How can high-quality service BEST be rewarded from the position of the company?
Question 22.Customer service and guest satisfaction impact a company's _____.
Question 33.Technology is changing how we do business. In the hospitality industry, training on the use and implementation of new tools can help organizations and their staff _____, thus increasing the capacity of the staff to provide great service.
Question 44.What is another name for the hospitality industry?
Question 55._____ is a measure and term used to identify how happy a guest was with their experience.
Question 66.Which of the following is the BEST definition for training in the hospitality industry?
Question 77.How should the amount of new training differ between new and seasoned staff?
Question 88.Which of the following is NOT a challenge that the hospitality industry faces?
Question 99.Which is an example of changes in technology that affect the hospitality industry?
Question 1010.Which is an example of the challenge facing hospitality industry regarding changes in their customer base?
Question 1111.Why is it important in the hospitality industry to always provide high-quality customer service?
Question 1212.Why is training important for success in the hospitality industry?
Question 1313.Why is there an increased relevance of the quality of customer service?
Question 1414.Which of the following is the BEST example of how to effectively deal with a customer when something goes wrong with their service experience?
Question 1515.How do political tensions present challenges for the hospitality industry?
Hospitality Industry Basics Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will
appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!