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Hospitality, Tourism & Recreation Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Why is there an increased relevance of the quality of customer service?

Question 2 2. How can high-quality service BEST be rewarded from the position of the company?

Question 3 3. Why could many citizens with less money be interested in government-sponsored activities in their place of residence?

Question 4 4. Which of the following is TRUE about recreation and leisure activities?

Question 5 5. Which of the following is NOT one of the basic functions of housekeeping in the hospitality industry?

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Question 6 6. What is the housekeeping department in the hospitality industry?

Question 7 7. Which of the following is NOT a skill that is needed in the hospitality industry?

Question 8 8. Why is flexibility needed in the hospitality industry?

Question 9 9. Which of the following BEST describes the tasks of a lead in the hospitality industry?

Question 10 10. A _____ is generally paid hourly and is tasked with overseeing a specific area of operations. This leader will typically schedule their staff, and they often interview, hire, congratulate, and discipline their employees.

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Question 11 11. What does the front office staff do at the end of the day?

Question 12 12. Which department of a large hotel monitors phone and internet usage of guests?

Question 13 13. How does the economy affect tourism?

Question 14 14. How might a concert affect a local economy?

Question 15 15. Which of the following is NOT an area of the hospitality industry?

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Question 16 16. If a country's economy is in decline, how will that impact the hospitality industry?

Question 17 17. Which of the following is NOT a way that the economy impacts tourism?

Question 18 18. How can wildlife and nature conservation economically impact tourism?

Question 19 19. Important traits for tourism management professionals include all of the following EXCEPT:

Question 20 20. Tourism management marries all of these areas EXCEPT:

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Question 21 21. Why is it necessary to conduct a risk assessment?

Question 22 22. All of the following are part of an effective risk management strategy in the hospitality industry except

Question 23 23. Jennifer has been asked to assess possible crises and conditions that could affect the hotel she works for. She has been asked to conduct a _____.

Question 24 24. A communications plan for a crisis situation could include:

Question 25 25. For whom is the BEO or Banquet Event Order created?

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Question 26 26. In the Execution Phase, what is the role of the sales person?

Question 27 27. Which of the following is the BEST example of how to effectively deal with a customer when something goes wrong with their service experience?

Question 28 28. Which is NOT an example of a sports option?

Question 29 29. How does the hospitality industry ensure they are meeting expectations in housekeeping?

Question 30 30. How do businesses in the hospitality industry stay competitive with recruiting?

Hospitality, Tourism & Recreation Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

OSAT Family & Consumer Sciences (CEOE) (009): Study Guide & Practice  /  Social Science Courses
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