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Hotel Classifications & Operations Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. A(n) _____, which asks questions like 'are all spills in the room wiped up,' or 'is any equipment damaged or in need of updates,' helps hotel staff members ensure consistency in cleaning methods and room appearance.

Question 2 2. Hotels that target government guests market themselves to _____.

Question 3 3. Jennifer works for the concierge desk of a boutique hotel. What are her main duties?

Question 4 4. What are the main duties of the security department of a hotel?

Question 5 5. An apartment building has an annual net income of $200,000. If the capitalization rate is 5%, what should be the sale price of the building?

Page 2

Question 6 6. How are property management fees typically calculated?

Question 7 7. Which member of the hotel team is responsible for performing room inspections to ensure all rooms are cleaned to standards?

Question 8 8. Who or what is a franchisee?

Question 9 9. What is a franchise?

Question 10 10. Which of the following best describes a franchise?

Page 3

Question 11 11. What can be a disadvantage associated with the use of a franchise?

Question 12 12. Identify the hindrance to buying a franchise.

Question 13 13. Which of the following factors contributes to high guest satisfaction?

Question 14 14. What is an inspection checklist?

Question 15 15. Which of the following is NOT an outcome of proper housekeeping standards?

Page 4

Question 16 16. One fundamental purpose of the front desk area is to _____.

Question 17 17. Which of the following is a common question for a concierge?

Question 18 18. A hotel's goal is that most guests will never interact with security. Why?

Question 19 19. What are inspections?

Question 20 20. Which of the following is a role of housekeeping in the hospitality industry?

Page 5

Question 21 21. What is the housekeeping department in the hospitality industry?

Question 22 22. Sally is a traveler attending a special event at the Indigo Hotel. She will be staying for four days and does not intend to come back. Sally is a(n) _____ guest.

Question 23 23. How are hotels commonly judged by guests and organizations that might use their services?

Question 24 24. How does hotel size affect your career opportunities?

Question 25 25. Which of the following repairs or maintenance is most likely to require owner approval?

Page 6

Question 26 26. Mary is a property manager. She has been contracted to perform all of the typical duties of a property manager. Which of the following would be outside of the scope of her typical duties as a property manager?

Question 27 27. Which of the following is NOT a responsibility of the owner?

Question 28 28. What does a company like McDonald's want to ensure in each of its franchises?

Question 29 29. Why is it necessary to have housekeeping standards for hotels?

Question 30 30. Which of the following statements about guest services is TRUE?

Hotel Classifications & Operations Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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