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SPHRi Certification: Employee Development & Talent Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is an employee benefit associated with career development and management programs?

Question 2 2. Which of the following is not a benefit of career development and management systems for managers?

Question 3 3. What group would benefit from a career management development system focused on task forces?

Question 4 4. What is an employee recognition program?

Question 5 5. How does the Critical Incident method differ from the 360 Performance method?

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Question 6 6. The three managerial skills a manager should possess are:

Question 7 7. How does an employee recognition program encourage employees?

Question 8 8. Which type of team is believed to improve coordination of interdependent activities between specialized subunits?

Question 9 9. A person who acts as a catalyst for change is called a(n) _____.

Question 10 10. What is the benefit of using the Management by Objectives method?

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Question 11 11. You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess _____.

Question 12 12. Which skill set do top-level managers need in order to see the 'big picture?'

Question 13 13. The knowledge economy can be defined as _____.

Question 14 14. Jackie has a sense of loyalty to her company now that it is paying for her graduate tuition. This is an example of _____.

Question 15 15. All of the following are benefits of an employee recognition program, EXCEPT:

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Question 16 16. Which of the following evaluation methods compares an employee's performance to all others in the group?

Question 17 17. What is an Employee Performance Appraisal?

Question 18 18. Which of the following steps is the correct process to use for evaluations?

Question 19 19. Lisa is reviewing the results of recent performance appraisals that have been plotted on a graph in the form of a bell curve. Which type of performance appraisal can be graphically represented this way?

Question 20 20. Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

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Question 21 21. Which type of team is designed to provide employees a sense of ownership by allowing them to operate without a manager, while still holding them accountable for their own performance?

Question 22 22. Recognition can take all of the following forms, EXCEPT:

Question 23 23.

One of the best ways to deal with change is to _____.

Which of these fits the blank?

A. Simply notice that you are in the midst of change and that change is a part of you.

B. Welcome change as a positive opportunity.

C. Realize that change will happen once in a while, and when you fight it, you feel better about yourself.

D. Face your feelings about the change.

Question 24 24. Which of the following is NOT one of the ways of managing employee performance?

Question 25 25. Define change-savvy.

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Question 26 26. Vivian works in housekeeping at a resort hotel. She manages the laundry division and has three dozen valets and laundry attendants reporting directly to her, in addition to six contracted tailors and furniture upholsterers. Why is this a functional work team?

Question 27 27. Matt the manager is completing an appraisal that consists of answering multiple choice questions regarding his employees' traits. Which appraisal method is Matt using?

Question 28 28. Edward is a supervisor evaluating an employee by writing an essay about the employee's performance. Which type of appraisal method is he using?

Question 29 29. Which of the following is NOT true about a performance appraisal?

Question 30 30. Sarah the supervisor would like an appraisal system that doesn't rank employees or compare them with one another. Which appraisal method should Sarah use?

SPHRi Certification: Employee Development & Talent Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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