Senior Professional in Human Resources - International (SPHRi): Exam Prep & Study Guide  /  Business Courses

Test Prep Plan - Take a practice test

Take this practice test to check your existing knowledge of the course material. We'll review your answers and create a Test Prep Plan for you based on your results.
How Test Prep Plans work
1
Answer 50 questions
Test your existing knowledge.
2
View your test results
Based on your results, we'll create a customized Test Prep Plan just for you!
3
Study smarter
Study more effectively: skip concepts you already know and focus on what you still need to learn.

SPHRi Certification: Employee Relations & Communication Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. All of the following statements are true about communication in the workplace EXCEPT:

Question 2 2. The term 'employee relations' refers to

Question 3 3. Employee discipline

Question 4 4. Employee relations representatives

Question 5 5. Why should companies recognize employees for their efforts and ideas?

Page 2

Question 6 6. Employee performance reviews are

Question 7 7. How can a company ensure employees maintain a sincere level of appreciation during their tenure?

Question 8 8. Gene is a citizen of Canada and works for his Canadian company's subsidiary in the United States. What type of employee is Gene?

Question 9 9. What is the difference between employee relations and labor relations from the standpoint of human resources?

Question 10 10. Which of the following is a challenge to employee and labor relations when dealing with a global workforce?

Page 3

Question 11 11. Juan is a citizen of Mexico who is working in the United States for a Canadian-based company. What type of employee is Juan?

Question 12 12. Claire is from France and is working for a Swiss company in Paris. What type of an employee is Claire?

Question 13 13. In an effort to increase transparency, the Acme Tool and Die Company wants to post as much information on employee compensation on their intranet site. Is this the best use of the company intranet?

Question 14 14. The Jean Farris Winery purchased a license for an online program that manages HR functions and enables its chefs to access seasonal recipes with locally sourced ingredients. Chefs are able to contribute their own recipes and comment on the recipes they have tried. What tool is the winery utilizing to improve internal communication and food quality?

Question 15 15. If you need to speak privately with a remote worker, what method of communication is the most effective?

Page 4

Question 16 16. Why should multiple lines of communication be used by human resource departments?

Question 17 17. Although a very low tech method for sharing information, what is the value of posting bulletin board messages?

SPHRi Certification: Employee Relations & Communication Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Support