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SPHRi Certification: HR Service Delivery Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Stan is paid $10 for each hour he works. Why is this an example of a wage?

Question 2 2. Which of the following is an example of a good question for an exit interview?

Question 3 3. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

Question 4 4. Identify the first step that is involved in terminating an employee.

Question 5 5. Stock options are considered _____

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Question 6 6. Which of the following is the feeling that is most crucial after collaboration?

Question 7 7. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

Question 8 8. Why is it important to include a compelling reason for terminating an employee?

Question 9 9. What changes should you recommend be incorporated in a written statement of termination?

Question 10 10. Why are exit interviews usually conducted?

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Question 11 11. XYZ Corp. will allow all office workers the chance to work from home on Fridays. This is a _____.

Question 12 12. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

Question 13 13. Thomas quit his job to work for another company, while Jane retired after working 40 years. How does Thomas' termination compare to Jane's termination?'

Question 14 14. Which of the following factors increases the probability that an employee will quit?

Question 15 15. The owner of James' Small Engine Repair has decided to purchase gym memberships for all of his employees. This is an example of a _____ work-life program.

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Question 16 16. Non-exempt employees who receive wages are paid _____.

Question 17 17. Businesses offer work-life balance programs in order to _____

Question 18 18. What type of compensation is employer-sponsored health care?

Question 19 19. John is working for an IT company based upon a contract and the company doesn't withhold any payroll taxes when it pays him. Which is most likely true about John's employment?

Question 20 20. Tanya is negotiating with her employer about a new contract. They have agreed that she will be paid by commission. Identify which of the following BEST reflects such a deal:

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Question 21 21. Tom was terminated due to a slowdown in demand for his company's products. His employer tells him he will be called back when product demand increases. Why is this scenario an example of a layoff?

Question 22 22. If an employee, who's leaving the company, reports specific problems, what should human resources do with that exit interview information?

Question 23 23. Benefits such as health insurance are _____.

Question 24 24. Janice was just terminated. She was told her skills were not up to par for the company's needs. What type of termination did she undergo?

Question 25 25. What should human resources do as they compile the results of exit interview information?

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Question 26 26. Joe and a bunch of his buddies have just been terminated from employment because the company was able to reduce its labor requirements with new equipment. Why is this an example of a reduction-in-force?

Question 27 27. When an employee is leaving a company, what parties are involved in the exit interview process?

Question 28 28. Salaries are paid to employees who _____.

Question 29 29. Work-life balance is:

Question 30 30. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

SPHRi Certification: HR Service Delivery Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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