SPHRi Certification: Understanding Change Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Types of external factors include:

Question 2 2. One key to successfully implementing change is:

Question 3 3. Organizational changes are generally:

Question 4 4. Which of the following steps in Kotter's change model involves inspiring the necessary teamwork, ideas, and eagerness to make sacrifices relating to the change?

Question 5 5. During which stage of Lewin's model do employees learn the new behaviors, processes and ways of thinking?

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Question 6 6. Elizabeth is a new HR Generalist. She conducts an anonymous attitude survey of employees at her steel manufacturing company, and the results are shocking to her. Employee morale is at an all-time low, so Elizabeth feels the safety risk is high. She meets with management to brief them on the results of the survey, so they can see for themselves that there is a need for change. Which stage of Kurt Lewin's Change Model does this scenario describe?

Question 7 7. What is the correct ordering of steps in Kurt Lewin's change management model?

Question 8 8. Which step did Lewin find to be especially important to ensure that people do not revert back to their old ways of thinking or doing prior to the implementation of the change?

Question 9 9. The three stages in Kurt Lewin's change model are:

Question 10 10. An advisory board of a multinational company is trying to assess the main challenges that the company will have to overcome in the next five years. Amongst them, they have listed these: dismissing fears regarding globalization, trying to predict the fluctuations of the stock market, and keeping up with the technological requirements of the industry. What do all of these goals have in common?

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Question 11 11. Which of the three stages make up Lewin's change model?

Question 12 12. Why is strategic change management essential for companies?

Question 13 13. Which of the following steps in Kotter's change model involves monitoring the acceptance of change and how well the organizational culture is adapting to the change?

Question 14 14. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 15 15. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

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Question 16 16. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Question 17 17. Internal environment factors include changes to:

Question 18 18. During a major change initiative, management discovers that there is not enough understanding about the change itself and there is a lack of strong project management for the change. These types of obstacles would be dealt with in which of the following steps in Kotter's change model?

Question 19 19. What is a structural change?

Question 20 20. Which of the following is a useful tactic after deciding on a change?

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Question 21 21. Which step in Kotter's change model involves making clear links to customer satisfaction, profit, and performance?

Question 22 22. A leader has some managers who fear a new change. They want to continue to do things a certain way because this is the way they have always been done. The leader is trying to convince the managers that to continue working the same way is more dangerous than just making the change. During which step of Kotter's change model would this type of conversation take place?

Question 23 23. What is one of the most difficult tasks that management faces when going through a major change?

Question 24 24. Which of the following steps in Kotter's change model involves the change leader selecting and recruiting a team of individuals who will be capable of carrying out the change?

Question 25 25. Which of the following does an organization have full control over?

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Question 26 26. Resistance to change can occur when:

Question 27 27. _____ is the best approach for companies that are planning careful, sequential changees, while _____ is best for companies that are implementing simpler changes.

Question 28 28. In which of the following steps of Kotter's change model does management take time to paint a picture of what the organization's future will look like after the change has taken place?

Question 29 29. The focus of the _____ model is on urgency, while the _____ model has more of a holistic focus.

Question 30 30. Which stage of Lewin's model is used to create an awareness of how the status quo, or current level of acceptability, is hindering the organization in some way?

SPHRi Certification: Understanding Change Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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