Human Resources Strategy: Help & Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What tactic involves labor stopping work?

Question 2 2. What type of bargaining approach views the negotiation process as holding the possibility of everyone getting something?

Question 3 3. Structured on-the-job training involves:

Question 4 4. Which of these would be a quick action that would aid in keeping current clients?

Question 5 5. What tactic can be used by management in an attempt to pressure labor into concessions?

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Question 6 6. Problem-solving training will teach employees to do all of the following, EXCEPT:

Question 7 7. How would a manager implement Management by Objective (MBO) in her employee appraisals?

Question 8 8. What can you do to improve the attitude and bargaining environment in a positive manner to build trust?

Question 9 9. Terminating employees:

Question 10 10. Thomas works in a PR company. The company's manager is not satisfied with his performance and wants to fire him. Why would it be a good idea to try to find an alternative to firing him, such as finding him a new post in the company?

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Question 11 11. Kathleen has a difficult time submitting project objectives and results to her supervisor in a clear and concise format. Her supervisor feels her reports are confusing. In order to improve Kathleen's skills in writing reports, her supervisor might recommend _____ training.

Question 12 12. Which of the following should be reviewed when assessing training needs?

Question 13 13. Which of the following is an example of a good question for an exit interview?

Question 14 14. Diversity training focuses on the recognition of cultural differences and improves the ability of employees to _____.

Question 15 15. Jill is concerned that her employees are stagnating and not developing their skills as she had hoped. Jill believes that _____ will help the employees assess their work and generate skill development plans.

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Question 16 16. Employee appraisals are for _____.

Question 17 17. Which of these is a step in the process of assessing training needs?

Question 18 18. What is the purpose for training needs assessments?

Question 19 19. What are some of the possible benefits to training an employee in the use of new technology?

Question 20 20. Why is it important to include a compelling reason for terminating an employee?

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Question 21 21. Which of the following is NOT a benefit of promoting internal candidates into new positions?

Question 22 22. Top-down appraisals measure employee performance against goals _____

Question 23 23. What tactic involves attempting to dissuade the company's customers from buying from it?

Question 24 24. A successful architectural design firm is expanding its business and needs to hire three architects and five project managers in the next two months. The human resources department is already tied up with other critical staffing projects. Which of the following would BEST suit the firm's recruitment needs?

Question 25 25. Although downsizing saves a company money in salary and benefits, which of the following can be a disadvantage of this practice?

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Question 26 26. Using hands-on training while working alongside an experienced worker is called _____.

Question 27 27. What is an advantage of employee referrals?

Question 28 28. Cindi is the newly appointed head of the accounting department. She is receiving training from a mentor and meets with her trainer every day to discuss how the day went and any unusual problems she is facing. Which of the following is NOT an advantage of using this training method?

Question 29 29. The CEO of XYZ Corp. will be conducting reviews with his top managers. He has asked them to get feedback from lower level supervisors and outside vendors with whom they work. Which method is the CEO using to review his top managers?

Question 30 30. Identify the first step that is involved in terminating an employee.

Human Resources Strategy: Help & Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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