Identifying Conflict Behaviors Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following statements is true?

Question 2 2. Which of the following is NOT an example of workplace incivility?

Question 3 3. Which of the following statements is true?

Question 4 4. Why is knowing about a hostile work environment important?

Question 5 5. What is not one of the powers of the EEOC in enforcing employment discrimination laws?

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Question 6 6. What's not an example of a hostile work environment?

Question 7 7. When there is distrust in the workplace, what suffers?

Question 8 8. Who is responsible for building trust in the workplace?

Question 9 9. If an employee is regularly late to meetings, what is a likely result?

Question 10 10. Which of the following is the best explanation of personal relationships in the workplace?

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Question 11 11. What type of personal relationships exist in the workplace?

Question 12 12. Which is NOT true of friendships in the workplace?

Question 13 13. When should you get a supervisor involved when experiencing passive-aggressive behavior at work?

Question 14 14. Is it okay to set healthy limits and boundaries when confronting a coworker who displays passive-aggressive behavior?

Question 15 15. What is an example of passive-aggressive behavior in the workplace?

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Question 16 16. How might an employee exhibit abuse of property in the workplace?

Question 17 17. All of the following represent ways in which an employee might exhibit aggressive behavior in the workplace, EXCEPT _____.

Question 18 18. Which statement does NOT contain a possible result of deviant behavior in the workplace?

Question 19 19. Emotions are _____ feelings developed specifically from _____.

Question 20 20. In the morning, Tara glances over at her coworkers, Barb and Debra, and notices that both of them look upset. Later, Tara passes Barb in the hallway and notices that she appears lost in anxious thought. Later that afternoon, Tara starts to feel upset though she isn't sure why. This sounds like a case of _____.

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Question 21 21. Which one of the following is NOT connected to positive emotions in the workplace?

Question 22 22. Who gets affected by unresolved conflicts?

Question 23 23. As a manager, stepping into a conflict too early can prevent all EXCEPT which of the following?

Question 24 24. Which employee behavior might mean it's time to step in and help resolve a workplace conflict?

Question 25 25. Which of the following is a sign of aggressive behavior?

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Question 26 26. What are reactive aggressive behaviors?

Question 27 27. What are aggressive behaviors?

Question 28 28. Which one of the following is the BEST explanation of workplace incivility?

Question 29 29. Who enforces employment discrimination laws relating to hostile work environments?

Question 30 30. What behavior might be displayed by an employee with a selfish agenda?

Identifying Conflict Behaviors Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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