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ILTS Business: Selling & Customer Service Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Part of the personal selling process is generating leads. How can a business generate leads?

Question 2 2. What does the acronym 'CRM' stand for in management and marketing?

Question 3 3. Before showing a couple that's looking for a new car any vehicles, Cal wants to implement relationship selling into his presentation. How will he do this?

Question 4 4. When the farmer is ready to close the deal, what should he do next?

Question 5 5. Investing a large amount of time in preparing a sales plan is an example of _____.

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Question 6 6. Which of the following is NOT a reason for personal selling to be used?

Question 7 7. The ultimate goal of a traditional sales methodology is to _____.

Question 8 8. What is the management of the employees that help run the facility?

Question 9 9. What is the coordination of purchasing and delivery of raw materials to make the final product?

Question 10 10. After the farmer generates leads to sell his flowers, what step in the sales process should he use next?

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Question 11 11. Which of the following is an example of CRM?

Question 12 12. Which of the following best describes the purpose of CRM software for companies?

Question 13 13. What is designing the steps required to ensure a product can be made in the shortest amount of time with as little waste and as efficiently as possible?

Question 14 14. Sal is a sales manager who knows exactly how many cars his people need to sell on a specific day to meet month end quota. His morning sales meeting will stress achieving the short term goal by traditional means. He will do this by asking his salespeople to _____.

Question 15 15. Explain what winning a new customer means.

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Question 16 16. How do you define Operations management?

Question 17 17. Analyze the main goal of customer relationship marketing.

Question 18 18. Personal selling is _____.

Question 19 19. What is the type of planning that involves dealing with buildings and machinery?

Question 20 20. Jill has just accepted a position selling phones for a major carrier. While she is interested in meeting her sales quotas, she knows that in order to get repeat business and meet her long term career goals she needs to practice _____.

ILTS Business: Selling & Customer Service Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

ILTS Business, Marketing, and Computer Education (171): Test Practice and Study Guide  /  Business Courses
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