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Implementing Innovation & Improvement Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Karna is a sales manager. He asks the sales associates who work in his department to constantly try new things and report back to the team on what they notice and what they think should be done. Because his approach to improvement is bottom-up, he is using the _____ approach.

Question 2 2. Janet is the CEO of a large organization. It is very important for her company to be able to quickly respond to changes in the industry. As such, the _____ approach to innovation is probably best for her company.

Question 3 3. Derek owns a company. Every quarter, he puts out a document to all his workers outlining the areas where he wants the company to innovate and improve. His vision for the company is clearly spelled out for all team members. Derek is taking the _____ approach to improvement and innovation.

Question 4 4. Calliope owns a company. She has decided that she would rather have all innovations align with the company's vision than to have a fast and responsive company. The _____ approach to innovation will be best for Calliope.

Question 5 5. Hope owns a company. She knows that many of her employees struggle to find affordable child care, which can impact their work hours. She wants to implement a continuous improvement process to address this issue and come up with solutions. She knows what the problem is. The next stage of the planning process is for Hope to _____.

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Question 6 6. Mina is implementing continuous improvement in her department. She has already tried out a small-scale change and it seems to be working well. Now she's ready to implement it department-wide. Mina is in the _____ stage of the continuous improvement process.

Question 7 7. Noor is CEO of a company that makes stationery products. She wants to create a plan for implementing continuous improvement processes in her company. What's the first thing she should do in the planning stage?

Question 8 8. Bruce owns a technology company. While many of his competitors implement large-scale change from time to time, Bruce prefers his company to improve incrementally by implementing small changes over time. In other words, Bruce favors _____ for his business while his competitors do not.

Question 9 9. What should be an over-arching consideration when prioritizing goals in business?

Question 10 10. Why are continuous process improvement and innovation important in the business management of goals?

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Question 11 11. How does the acronym SMART provide guidance in setting goals in business?

Question 12 12. How does the R (Relevant) in the SMART acronym apply to the following goal: 'Over the next three months, decrease customer response time when answering calls on hold from four to two minutes'?

Question 13 13. During a pilot test, _____ are a great learning tool before the large-scale implementation.

Question 14 14. What is a pilot test?

Question 15 15. If you are looking at continuous improvement innovations that will change the whole culture of your business, what should you do in order to plan for your pilot test?

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Question 16 16. Henry's business is thinking about using agile principles in order to be more productive and efficient. Which of the following groups would be BEST for the pilot test?

Question 17 17. Which of the options below will help your employees to consistently accept and use innovations with less resistance?

Question 18 18. What is NOT a value of a change agent during implementation of your innovation?

Question 19 19. Which of the options below will NOT help you plan and organize for innovation implementation?

Question 20 20. If an innovation is not successfully implemented, what should your organization do?

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Question 21 21. Khadija is an app designer. She wants to create a really impactful app. To do that, she's trying to figure out the biggest problems that people have and figure out how her app can solve those problems. Khadija is in the _____ stage of the trial and error cycle.

Question 22 22. Caleb owns an advertising company. He wants his company to grow by figuring out new ways to maximize clients' advertising dollars. By stressing the importance of finding new solutions to problems, Caleb is focused on _____.

Question 23 23. Condola has created a new herbal supplement that helps people feel full while still providing them with key vitamins. Now, she wants to test it by taking it and seeing if it actually works. Condola is in the _____ stage of the trial and error process.

Question 24 24. Mehmood has written a book meant to teach children exponents. He made one copy of the book and read it to many children and then asked them about the concepts in the book. He's now going back through their answers to see if it really helped them understand. Mehmood is in the _____ stage of the trial and error cycle.

Question 25 25. Ling is the head of a large, multinational corporation. She believes that changes in the company should come from managers, not from the front-line workers. Ling is using a _____ approach.

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Question 26 26. Van's boss has asked him to implement a small change on his team in order to try it out before the change is implemented across the company. Which stage of the continuous improvement process is Van in?

Question 27 27. Why should goals in business be SMART?

Question 28 28. If your pilot test comes back with obstacles or conflicts, what might you do before implementing the change organization-wide?

Question 29 29. What is the best definition of an innovation?

Question 30 30. Lori makes clothing for women who love their curves. She's designed a new dress meant to smoothly accentuate the curves of a larger woman's body while still staying comfortable. Now it's time to actually make a version of the dress. Lori is in the _____ stage of the trial and error process.

Implementing Innovation & Improvement Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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