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International Consumer Relations Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Among the following, which is an example of consumerism?

Question 2 2. If you are trying to learn whether a customer is satisfied with the construction of a product, what type of factor are you examining?

Question 3 3. What is a person who uses business products called?

Question 4 4. Why is knowledge about effective customer relations so important?

Question 5 5. What is the definition of consumerism?

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Question 6 6. What is the definition of customer?

Question 7 7. Which one of the following is the best explanation of customer relations?

Question 8 8. In 1972, Congress passed what Act, giving the CPSC powers to protect individuals from unsafe consumer products?

Question 9 9. If you are worried about location, parking and hours of operation, what factor of customer satisfaction is concerning you?

Question 10 10. Lauren turns around for just one moment and finds that her daughter has opened a bottle of pills that could be dangerous. The pills were in a bottle without a safety cap. What act did the pill distributor most likely violate?

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Question 11 11. If you are concerned about the cleanliness of your store, what factor of customer satisfaction are you worried about?

Question 12 12. What's a core strategy you can take with customer relations?

Question 13 13. When did modern day consumerism emerge?

Question 14 14. Why is communication important in customer relations?

Question 15 15. The degree to which a product or service meets a customer's expectations is called _____.

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Question 16 16. Why do some people have a negative opinion on consumerism?

Question 17 17. Why do some people support consumerism?

Question 18 18. Effective customer relations involves all but which of the following?

Question 19 19. How might a business be able to find out if its customers are satisfied with its services or products?

Question 20 20. In 2007, a large number of toys manufactured in China were recalled because they had lead in the paint. Lead is known to cause brain damage in children. Which act most likely prompted the recall?

International Consumer Relations Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Public Relations 101: Intro to Public Relations  /  Business Courses
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