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Interpersonal Communication in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1.

Zoe has been assigned a new employee to mentor. To help her new mentee feel comfortable, Zoe talks about herself just enough to help the mentee open up about her own interests.

Which of the following theories is Zoe utilizing?

Question 2 2. An individual who is engaging in active listening _____.

Question 3 3. In which of the following situations is manager Lance carrying out the controlling function of management?

Question 4 4. Bella wants to foster a work environment that promotes a high level of productivity and job satisfaction, along with clear awareness of employee expectations and performance measurements. Which of the following is the most important for her to encourage in order to create such an environment?

Question 5 5. A manager who is contemplating the channel of communication is _____.

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Question 6 6. Communication that occurs via the grapevine does not discriminate against individuals' organizational titles or authority. What does this mean?

Question 7 7. Which of the following is the best example of downward communication?

Question 8 8. Jared is dating his supervisor, Anna. If several of Jared's co-workers view the relationship as being motivated by increased opportunities, which of the following is most accurate?

Question 9 9.

Alex and Ani are two employees who are in a romantic relationship. Several of their co-workers are concerned that Alex and Ani will have more access to resources or opportunities because of their relationship, and a few are upset because they feel that they have an advantage over everyone else.

Which of the following theories does this best describe?

Question 10 10. What generally determines how co-workers will perceive a romantic workplace relationship?

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Question 11 11. What is the premise of equity theory in terms of romantic workplace relationships?

Question 12 12. If co-workers perceive a romantic workplace relationship as positive, which of the following is likely to be true?

Question 13 13. Which of these romantic workplace relationships is generally perceived by co-workers with the most distrust?

Question 14 14. According to many studies, what determines communication patterns between people engaged in a romantic relationship in the workplace?

Question 15 15. What is the goal of active listening?

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Question 16 16. Which of these is not necessary to maintaining good networks?

Question 17 17. What is the reciprocity theory?

Question 18 18. What is interpersonal communication?

Question 19 19. What is networking?

Question 20 20. Which of the following will likely cause understandable awareness of expectations and performance measurements for all employees?

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Question 21 21. In a company, communication is vital towards achieving _____.

Question 22 22. Which of the following should a manager consider when communicating in a business environment?

Question 23 23. A new manager that is very informal has started sending text messages and e-mails to his employees during out-of-work hours when they would like to be with their families. The previous manager and the company itself are very formal and there is usually very little communication between the workers outside of regular working hours and the communication is always face-to-face. Which of the following does the new manager need to conform to?

Question 24 24. After which of the following stages is it crucial for a manager to review and report job performance and, if necessary, take corrective and preventive actions?

Question 25 25. In which of the following scenarios should external communication be utilized?

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Question 26 26. The manager of a company wants to inform his employees that they will not receive a high holiday bonus because revenue is down by 5%. He doesn't want to use formal methods of communication because if the information leaks it would further harm the company's stock, but he is sympathetic towards his employees and wants them to be able to plan their finances. Which method of communication should he use?

Question 27 27. Organizational communication should be used to communicate which of the following pieces of information?

Question 28 28. Thomas from marketing and James from accounting have been appointed to formulate the company's new PR strategy. They are both heads of a department, and the upper management wants them to cooperate in forming this new strategy. Why is their discussion of a new strategy an example of horizontal communication?

Question 29 29. Mark is not satisfied with how the company where he works, Johnson Electronics, distributes products to customers. He believes that the process is inefficient and costs far too much. He has some ideas as to how the distributing cost could be decreased. Mark would like to share his ideas with his superiors. Which form of communication is best suited for such a situation?

Interpersonal Communication in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

Communications 102: Interpersonal Communication  /  Business Courses
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