Introduction to Management: Help & Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Productivity can be measured by

Question 2 2. Karen is a new, non-management employee. She is the only one in her department who has received training on a new software program. The rest of her coworkers are now looking to her for guidance. What type of authority is Karen displaying?

Question 3 3. Which of the following would NOT be part of an executive's lucrative benefits?

Question 4 4. Marisol is using an organizing process in her business. How will the final outcome of this process address Marisol's position as the boss of the company?

Question 5 5. Which of the following statements about the MBO approach to communication is FALSE?

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Question 6 6. Major McCarthy shares personal stories of his first time in battle and his rate of successful missions with his nervous troops. By taking this action, he demonstrated what result of good leadership?

Question 7 7. What organization was set up to develop rules and guidelines for how companies should manage problems and issues as they arise within the organization?

Question 8 8. A manager who is responsible for decisions about day-to-day operations is a

Question 9 9. Profitability refers to:

Question 10 10. Which of the following was established by Peter Drucker's Management by Objective (MBO) concept?

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Question 11 11. What is the difference between bonuses and stock options?

Question 12 12. How are orders transmitted in a centralized organization?

Question 13 13. Which of these is necessary to be in place before the organizing function can be carried out?

Question 14 14. Solving problems through logic and research involves what supervisory skill?

Question 15 15. Ricky is a new employee with years of experience in planning. He is committed to the processes and creates a plan that looks one week into the future. Which of his characteristics would be considered a barrier to effective planning?

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Question 16 16. Which of the following does NOT entail a focus on the customer?

Question 17 17. A manager who makes decisions for the overall organization is a:

Question 18 18. Erika is a supervisor who works for a training company that has experienced some growth over the last year but continues to have high operating expenses. When making the schedule for the upcoming year, she needs to decide whether to continue holding classes in hotels, lease classrooms in a community college, or purchase a small building that could be converted into a training center. Which of the following skills will Erika be utilizing?

Question 19 19. How are managers awarded their power and authority?

Question 20 20. Why might a decentralized model of authority be advantageous for an organization?

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Question 21 21. An employee will voluntarily follow an effective leader because _____.

Question 22 22. Strategic approach to improvement involves:

Question 23 23. A manager who makes decisions about how to direct action plans is a

Question 24 24. Justin is extremely upset and frustrated that a recent idea of his was not implemented. He overheard his coworker, Randy, talking about a very similar idea that he plans to launch in front of their team during the next project meeting. Justin believes that Randy stole and modified his idea, so he schedules a meeting with their supervisor, Denise, to discuss it. Denise listens to Justin, both the facts of the situation and his feelings. She is demonstrating which of these essential managerial skills?

Question 25 25. A front line manager that is on the ground and working alongside the employees is also referred to as a _____.

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Question 26 26. Manager Mike offered incentives, allowed his employees to voice their opinions, and communicated positive messages. How do these actions demonstrate good leadership?

Question 27 27. In a centralized organization, policies and procedures are usually _____.

Question 28 28. Why is it imperative for managers to develop a tool for collecting data for each employee goal?

Question 29 29. The goal of which agency is to assure a safe and healthy work environment and working conditions for men and women?

Question 30 30. Which of these describes the purpose of planning?

Introduction to Management: Help & Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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