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Question 11.The balanced scorecard is divided into four process areas so management can determine _____.
Question 22.The image below is an example of a/an _____.
Question 33.Which one of the following is an example of an effective objective for inclusion in a company's balanced scorecard?
Question 44.Which one of the following is a true statement regarding the balanced scorecard method?
Question 55.In what situation may there be no real benefit to evaluating employees' performance?
Question 66.Why would a company want to measure its performance?
Question 77.Which of the following tools were discussed in this lesson?
Question 88.Which is NOT true about metrics?
Question 99.Which is NOT true about budgets?
Question 1010.Which is NOT true about surveys?
Question 1111.Key performance indicators are used for what?
Question 1212.When a company wants to align performance with their goals and objectives, they often use what?
Question 1313.How many different perspectives are there with a balanced scorecard?
Question 1414.Which perspective focuses on training employees?
Question 1515.What is the perspective of a balanced scorecard that centers around repeat customers and their satisfaction?
Question 1616.Which of the following is NOT one of the commonly used solvency ratios?
Question 1717._____ is a metric that best depicts the performance of a particular area of a business, regardless of other factors.
Question 1818.Which of the following is NOT a commonly used category of ratio analysis?
Question 1919._____ refers to a variety of techniques used to quantify the performance of a company over a given period of time.
Question 2020.Why is it important to choose the correct key performance indicator when performing an analysis of a business or business unit?
Question 2121.What is a Key Performance Indicator?
Question 2222.Key Performance Indicators may vary based on all of the following EXCEPT which?
Question 2323.Which of these is a possible KPI that a marketing department might track?
Question 2424.How do KPIs help with performance management in the workplace?
Question 2525.KPIs should follow the rules for SMART objectives. In SMART, what does the ''S'' represent?
Introduction to Measuring Business Performance Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
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appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!