Introduction to Measuring Business Performance Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Why is it important to choose the correct key performance indicator when performing an analysis of a business or business unit?

Question 2 2. Which of the following is NOT a commonly used category of ratio analysis?

Question 3 3. _____ is a metric that best depicts the performance of a particular area of a business, regardless of other factors.

Question 4 4. _____ refers to a variety of techniques used to quantify the performance of a company over a given period of time.

Question 5 5. Which of the following is NOT one of the commonly used solvency ratios?

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Question 6 6. How many different perspectives are there with a balanced scorecard?

Question 7 7. Which perspective focuses on training employees?

Question 8 8. When a company wants to align performance with their goals and objectives, they often use what?

Question 9 9. Key performance indicators are used for what?

Question 10 10. What is the perspective of a balanced scorecard that centers around repeat customers and their satisfaction?

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Question 11 11. Which of the following tools were discussed in this lesson?

Question 12 12. Which is NOT true about budgets?

Question 13 13. Which is NOT true about metrics?

Question 14 14. Why would a company want to measure its performance?

Question 15 15. Which is NOT true about surveys?

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Question 16 16. In what situation may there be no real benefit to evaluating employees' performance?

Question 17 17. Which one of the following is an example of an effective objective for inclusion in a company's balanced scorecard?

Question 18 18. The image below is an example of a/an _____.

Question 19 19. The balanced scorecard is divided into four process areas so management can determine _____.

Question 20 20. Which one of the following is a true statement regarding the balanced scorecard method?

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Question 21 21. KPIs should follow the rules for SMART objectives. In SMART, what does the ''S'' represent?

Question 22 22. How do KPIs help with performance management in the workplace?

Question 23 23. Which of these is a possible KPI that a marketing department might track?

Question 24 24. What is a Key Performance Indicator?

Question 25 25. Key Performance Indicators may vary based on all of the following EXCEPT which?

Introduction to Measuring Business Performance Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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