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Introduction to Measuring Business Performance Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. The balanced scorecard is divided into four process areas so management can determine _____.

Question 2 2. The image below is an example of a/an _____.

Question 3 3. Which one of the following is an example of an effective objective for inclusion in a company's balanced scorecard?

Question 4 4. Which one of the following is a true statement regarding the balanced scorecard method?

Question 5 5. In what situation may there be no real benefit to evaluating employees' performance?

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Question 6 6. Why would a company want to measure its performance?

Question 7 7. Which of the following tools were discussed in this lesson?

Question 8 8. Which is NOT true about metrics?

Question 9 9. Which is NOT true about budgets?

Question 10 10. Which is NOT true about surveys?

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Question 11 11. Key performance indicators are used for what?

Question 12 12. When a company wants to align performance with their goals and objectives, they often use what?

Question 13 13. How many different perspectives are there with a balanced scorecard?

Question 14 14. Which perspective focuses on training employees?

Question 15 15. What is the perspective of a balanced scorecard that centers around repeat customers and their satisfaction?

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Question 16 16. Which of the following is NOT one of the commonly used solvency ratios?

Question 17 17. _____ is a metric that best depicts the performance of a particular area of a business, regardless of other factors.

Question 18 18. Which of the following is NOT a commonly used category of ratio analysis?

Question 19 19. _____ refers to a variety of techniques used to quantify the performance of a company over a given period of time.

Question 20 20. Why is it important to choose the correct key performance indicator when performing an analysis of a business or business unit?

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Question 21 21. What is a Key Performance Indicator?

Question 22 22. Key Performance Indicators may vary based on all of the following EXCEPT which?

Question 23 23. Which of these is a possible KPI that a marketing department might track?

Question 24 24. How do KPIs help with performance management in the workplace?

Question 25 25. KPIs should follow the rules for SMART objectives. In SMART, what does the ''S'' represent?

Introduction to Measuring Business Performance Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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