Issues in Leading Organizational Change Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How might an employee react to a workplace change that will increase workload difficulty if that employee is not 100% sure he or she will be able to keep up with the new workload?

Question 2 2. Jim feels angry and disgusted with his company after a recent company-wide change. It doesn't seem like management thought about it before making the change, and now Jim just can't experience any positive feelings about his work. Jim appears to be going through _____ with the company.

Question 3 3. Which of the behavior reactions, or 4Ds, concerns confusion created by the initiation of change?

Question 4 4. All of the following are areas an organization can focus on to overcome barriers to change EXCEPT _____.

Question 5 5. Annual sales at K-Put, Inc. were down 55%, which prompted the CEO to implement a major overhaul of the business. He sent out a memo to all employees, stating: 'There will be some big changes made across all departments. If you do not happily comply with the new directives, you will likely find yourself on the short list for termination.' This scenario is an example of _____.

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Question 6 6. A large global restaurant chain recently began selling fried rice. However, after managers in several international markets spoke up, the company's franchised restaurants in those areas added fried noodles to their menu instead. Which change strategy was MOST likely used to get the company to consider this menu option?

Question 7 7. A key strategy for overcoming barriers to change includes providing guidance and understanding the company's direction as part of developing the _____.

Question 8 8. Developing a communication plan should include many things: the vision, the reason change is needed, how it will affect the employees or audience being addressed, how it will be monitored, and how employees can provide feedback or raise concerns. It is important to ensure that the communication plan is _____.

Question 9 9. Who should be tasked with ensuring obstacles are removed, employees are empowered to be a part of the change, and any training and education requirements are fulfilled to facilitate organizational change?

Question 10 10. A large company is trying to implement an organizational change. The company is trying to switch from primarily door-to-door operations to internet sales. They feel the changing marketplace requires that they adapt and have invested over $10,000,000 into this transition. The company's labor unions have organized strikes and the workers are threatening to resign. Why did the change fail?

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Question 11 11. How does organizational change impact a company?

Question 12 12. How do external factors differ to internal factors?

Question 13 13.

A leader or manager considers as many perspectives as possible when making a decision for the organization.

Which of the four reasons people resist change is he/she addressing?

Question 14 14. According to Kotter and Schlesinger, which of the following is NOT one of the four reasons people resist change?

Question 15 15. According to Kotter and Schlesinger, how can change harm an organization?

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Question 16 16. Which of the following scenarios depicts a situation in which the culture of a company would be likely to become a barrier to change?

Question 17 17. Thomas is the CEO of a large sports equipment company that has been in the business for over thirty years. The employees of the company feel like they are all family and consider themselves fortunate to be part of the company's longstanding culture. Thomas is unsure of how well the company will fare as they work to keep up with sudden rapid changes in the sports equipment sector. What three things in this scenario point toward a barrier that Thomas might encounter as he guides the company toward change?

Question 18 18. How can the culture of an organization act as a barrier to an acquisition or merger with another organization?

Question 19 19. Which of the following is the feeling that is most crucial after collaboration?

Question 20 20. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

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Question 21 21. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

Question 22 22. An advisory board of a multinational company is trying to assess the main challenges that the company will have to overcome in the next five years. Amongst them, they have listed these: dismissing fears regarding globalization, trying to predict the fluctuations of the stock market, and keeping up with the technological requirements of the industry. What do all of these goals have in common?

Question 23 23. Which of the following is a useful tactic after deciding on a change?

Question 24 24. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 25 25. A fast food restaurant chain decides to automate several of its front-end processes in order to save money by cutting down on the number of employees needed. How might this impact employees of the restaurant on a personal level?

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Question 26 26. Which of the following is a LIKELY outcome if management receives too many employee ideas about change within the organization?

Question 27 27. Many strategies can be implemented to help overcome barriers to organizational change. This requires extensive time and planning well in advance of the change. How frequently should management expect to use these strategies?

Question 28 28. A company is trying to force a change by letting their employees know they will be fired if the organizational change fails. They have also stated that the entire change must happen at once and have tried to communicate to the employees why the change was necessary. Did company management perform any of the right steps to overcome employee opposition to change?

Question 29 29. Which of the following is NOT one of the six methods management can use to help encourage change, according to Kotter and Schlesinger?

Question 30 30. Which of the following is FALSE regarding a diverse workforce?

Issues in Leading Organizational Change Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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