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Job Design: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. To increase productivity, Mary has decided to design a job to match the traits of her most talented employees. This job design approach is known as _____.

Question 2 2. How does job enrichment differ from job enlargement?

Question 3 3. What are the four behavioral approaches to job design?

Question 4 4. All of the following are characteristics of job design EXCEPT _____.

Question 5 5. Which interdisciplinary approach to job design is also known as the experimental psychology approach?

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Question 6 6. Which interdisciplinary approach to job design considers scientific management work simplification, so that jobs are based on tasks and repetitive movements?

Question 7 7. What are the three ways to provide empowerment?

Question 8 8. Al has heard his entire life that a used car salesperson is slimy, unethical and unprofessional. He knows that his employees will hear the same negative comments as well. He has instituted a sales training program that stresses critical areas of service including honesty and integrity. What aspect is this an example of?

Question 9 9. Which of the following is NOT a key method of reengineering?

Question 10 10. If a company is concerned about skill, task identity, employee autonomy and feedback, which of the following job design approaches should be adopted?

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Question 11 11. Which of the following is a potential problem with the job enrichment approach?

Question 12 12. Sarah works as a sales representative for a pharmaceutical company. In the past quarter, she has managed to sell 30 percent more than what the company expected her to sell. Based on the SIP theory, how should her manager react?

Question 13 13. Maria is a teller at a bank. She was recently given the task of helping customers with the paperwork for opening checking accounts. This is an example of _____.

Question 14 14. Paula is the head of public relations, and has many single moms on her staff. She would like to give them the option to write their press releases from home rather than doing them in the office. Which job redesign approach should Paula implement?

Question 15 15. An organization needs to design jobs based on the physical work that employees will be doing, such as lifting and exertion on the shop floor. Which interdisciplinary approach would be the most appropriate for designing these types of jobs?

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Question 16 16. Joe believes his employees at the pizza shop would be more motivated if they handled orders from start to finish. They will prepare and bake the pizza themselves rather than doing specialized tasks. Which job design approach will Joe implement?

Question 17 17. Julio is a teller at the bank. He will be given the opportunity to work with new customers at the business development desk every Friday. Which job enrichment approach is Julio involved in?

Question 18 18. Jill and Jane split one full-time receptionist job. Which of these terms describes this job flexibility option?

Question 19 19. Which of these terms describes the job flexibility option that allows employees the opportunity to determine and control the hours in which they work?

Question 20 20. The four interdisciplinary approaches to job design are

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Question 21 21. John is concerned that the workers in his manufacturing plant will become bored with their jobs, due to performing the same task over and over. Which job design approach might John take to provide variety to workers?

Question 22 22. How should work be planned according to Fredrick Taylor's principles of scientific management?

Question 23 23. According to the job characteristics model, which characteristic describes 'the amount the job requires an employee to finish the completion of a product or process from beginning to end'?

Question 24 24. Which of these is the best strategy for improving motivation and retaining employees?

Question 25 25. How might job redesign benefit an employee?

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Question 26 26. Maria, a manager, would like to free up some of her supervisor's time by letting employees solve production problems by brainstorming in groups. Which job redesign approach should she implement?

Question 27 27. Janet runs a clothing store, and she's noticed that her employees don't seem to have a deep sense of responsibility about their jobs. How can she change this situation?

Question 28 28. What are the four approaches to job design?

Question 29 29. Anthony is working in a sales position at his company and started out performing two activities for his job. Recently, Anthony has had three additional activities added to his role, so that he now performs five job activities that belong to the same hierarchy level in the organization. This is known as:

Question 30 30. How does Frederick Taylor's principles of scientific management approach the recruitment and training of workers?

Job Design: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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