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Job Design: Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. If a company is concerned about skill, task identity, employee autonomy and feedback, which of the following job design approaches should be adopted?

Question 2 2. How does job enrichment differ from job enlargement?

Question 3 3. The four interdisciplinary approaches to job design are

Question 4 4. All of the following are characteristics of job design EXCEPT _____.

Question 5 5. How does Frederick Taylor's principles of scientific management approach the recruitment and training of workers?

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Question 6 6. What are the four approaches to job design?

Question 7 7. How should work be planned according to Fredrick Taylor's principles of scientific management?

Question 8 8. Which of the following is NOT a key method of reengineering?

Question 9 9. What are the four behavioral approaches to job design?

Question 10 10. Joseph is a massage therapist who works in a spa while studying sales and marketing at college. Joseph's manager at the spa is hoping to retain him after he earns his college degree and has asked him to use his new skills to assemble ideas for a promotional campaign that will increase the number of clients that visit the spa. Joseph is happy to have new job responsibilities that incorporate what he is learning at school. He has been given the authority to make the necessary decisions to follow the promotional campaign through to its completion. This is known as:

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Question 11 11. Which of the following is a potential problem with the job enrichment approach?

Question 12 12. What are the three ways to provide empowerment?

Question 13 13. Janet runs a clothing store, and she's noticed that her employees don't seem to have a deep sense of responsibility about their jobs. How can she change this situation?

Question 14 14. Maria, a manager, would like to free up some of her supervisor's time by letting employees solve production problems by brainstorming in groups. Which job redesign approach should she implement?

Question 15 15. Which job redesign strategy encourages respect for coworkers doing other jobs ?

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Question 16 16. Ed, an executive, believes he has a great group of employees. He would like to let the employees have more control over how they do their jobs. Which job enrichment method should Ed use?

Question 17 17. Sally, a supervisor, has been getting lots of feedback lately from employees about the business. She would like to get these suggestions on an ongoing basis. Which job enrichment method should Sally use?

Question 18 18. According to the job characteristics model, which characteristic describes 'the amount the job requires an employee to finish the completion of a product or process from beginning to end'?

Question 19 19. Anna is a full-time customer service representative who works from home. Which of these terms describes the job flexibility option that allows an employee to work the majority of their work hours from home or another remote location outside of the office?

Question 20 20. Julio is a teller at the bank. He will be given the opportunity to work with new customers at the business development desk every Friday. Which job enrichment approach is Julio involved in?

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Question 21 21. Anthony is working in a sales position at his company and started out performing two activities for his job. Recently, Anthony has had three additional activities added to his role, so that he now performs five job activities that belong to the same hierarchy level in the organization. This is known as:

Question 22 22. To increase productivity, Mary has decided to design a job to match the traits of her most talented employees. This job design approach is known as _____.

Question 23 23. Which of the following psychological states is NOT a component of Hackman & Oldham's job characteristics model?

Question 24 24. Which of these terms describes the job flexibility option that allows employees the opportunity to determine and control the hours in which they work?

Question 25 25. Maria is a teller at a bank. She was recently given the task of helping customers with the paperwork for opening checking accounts. This is an example of _____.

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Question 26 26. Paula is the head of public relations, and has many single moms on her staff. She would like to give them the option to write their press releases from home rather than doing them in the office. Which job redesign approach should Paula implement?

Question 27 27. An organization needs to design jobs based on the physical work that employees will be doing, such as lifting and exertion on the shop floor. Which interdisciplinary approach would be the most appropriate for designing these types of jobs?

Question 28 28. Identify which of the following is MOST important based on the social information processing theory:

Question 29 29. Joe believes his employees at the pizza shop would be more motivated if they handled orders from start to finish. They will prepare and bake the pizza themselves rather than doing specialized tasks. Which job design approach will Joe implement?

Question 30 30. Jill and Jane split one full-time receptionist job. Which of these terms describes this job flexibility option?

Job Design: Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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