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Key Management Functions in the Hospitality Industry Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What does pricing strategy within the hospitality industry entail?

Question 2 2. All of the following are fundamental pillars of revenue management EXCEPT:

Question 3 3.

Hotel Arana provides multiple bins in all guest rooms to make it easier for guests to recycle. They also installed shampoo and conditioner dispensers in all bathrooms to eliminate individual-sized toiletries.

By doing this, Hotel Arana is _____.

Question 4 4.

Janice works in the hospitality industry. In her role, it is important to understand what drives value and the personnel involved in the industry.

What is her position?

Question 5 5. In which of the following scenarios is Sunrise Resorts failing to comply with the Americans with Disabilities Act?

Page 2

Question 6 6. Which of the following is a common type of risk faced in the hospitality industry?

Question 7 7. George is a consulting specialist who has been hired by Sunrise Resorts to help them manage their technology. Which of the following changes would George suggest Sunrise Resorts implement to maintain a competitive edge in the industry?

Question 8 8. Molly, the HR manager of Hotel Maxima, needs to fill a front desk supervisor position. In which of the following answer choices is Molly engaging in external recruitment?

Question 9 9. Which of the following is the best example of turnover?

Question 10 10. What can a hotel do to be a good corporate citizen?

Page 3

Question 11 11. Greg is the finance manager of Quiet Stays Hotel. In which of the following answer choices is he performing trend analysis and forecasting?

Question 12 12. What does the P in POLC framework stand for?

Question 13 13. Who is responsible for organizing, controlling, and planning in autonomous work groups?

Question 14 14. Reviewing resources, implementing communications procedures, and creating emergency protocols are all essential steps of developing a _____ plan.

Question 15 15. Julia is part of the risk and crisis management team at Luxe Resorts. She has just completed a vulnerability analysis. What is the next step to enacting a crisis management plan?

Page 4

Question 16 16. Conducting a vulnerability analysis entails which of the following?

Question 17 17. The hospitality industry is heavily _____.

Question 18 18. What is empowerment?

Question 19 19. When is the best time to deal with a crisis in the hospitality industry?

Question 20 20. Why is managerial accounting a critical activity in the hospitality industry?

Page 5

Question 21 21. The _____ strategy involves placing a price on hospitality-related products in a way that provides value to a customer.

Question 22 22. How are towels and linens commonly disposed of in hotels?

Question 23 23. Which of the following is NOT a key element of being a good corporate citizen?

Question 24 24. Which of the following is the difference between downsizing and turnover?

Question 25 25. Why is it important to promote a culture of risk awareness in your business?

Page 6

Question 26 26. What kind of system allows customers to make reservations without calling or using a travel agent?

Question 27 27. Why is it important for your team members to understand the value of the project?

Question 28 28. What are autonomous work groups?

Question 29 29. A communications plan for a crisis situation could include:

Question 30 30. How does one determine the cost of a product?

Key Management Functions in the Hospitality Industry Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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