KPIs in Human Resources Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How would a manager implement Management by Objective (MBO) in her employee appraisals?

Question 2 2. Top-down appraisals measure employee performance against goals _____

Question 3 3. Employee appraisals are for _____.

Question 4 4. Which of the following is NOT a reason a company would administer an employee engagement survey?

Question 5 5. What survey format is the most efficient way to analyze data?

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Question 6 6. What is a format for questions on an employee engagement survey?

Question 7 7. Which of the following best describes a key performance indicator?

Question 8 8. Why would a human resources department want to achieve a low cost per hire?

Question 9 9. In terms of key performance indicators for human resources, outsourcing data refers to

Question 10 10. What question is used to help determine employee advocacy?

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Question 11 11. What is a staff advocacy score used for?

Question 12 12. Which of these is an example of an employee advocating on behalf of their company?

Question 13 13. A high-tech start-up company is more likely to have a _____ revenue per employee ration, while a well-established company in a labor-intensive industry is more likely to have a _____ revenue per employee ratio.

Question 14 14. What is the difference between the Profit per Employee metric and the Revenue per Employee metric?

Question 15 15. Why is it important for organizations to manage labor costs?

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Question 16 16. Examples of quantitative data used in human resources include all of the following EXCEPT _____.

Question 17 17. Qualitative data can be gathered by using _____.

Question 18 18. _____ are pieces of information used to analyze something.

Question 19 19. Jake determines that Mary, one of his team members, is consistently not achieving goals based on various measurements. As a manager, what should Jake do?

Question 20 20. What are the two types of KPIs?

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Question 21 21. Which of the following are reasons to measure the performance of your team?

Question 22 22. Acme Co. has revenues of $1,000,000, total costs of $500,000, employment costs of $300,000, and 10 full time employees. Calculate the HCVA.

Question 23 23. How often is HCVA generally calculated?

Question 24 24. In order to calculate HCVA, you must know your total costs, which are _____.

Question 25 25. What is a positive outcome of improving HR metrics in an organization?

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Question 26 26. What HR metric would most likely be linked to the organizational goal of customer satisfaction?

Question 27 27. Human resources (HR) supports the overall organization through _____ management.

Question 28 28. The CEO of XYZ Corp. will be conducting reviews with his top managers. He has asked them to get feedback from lower level supervisors and outside vendors with whom they work. Which method is the CEO using to review his top managers?

Question 29 29. What is the primary purpose of an employee engagement survey?

Question 30 30. Which topic is NOT considered an human resources key performance indicator?

KPIs in Human Resources Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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