Login
Copyright

KPIs in Human Resources Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. The primary drawback to using qualitative data is that the data is _____.

Question 2 2. _____ are pieces of information used to analyze something.

Question 3 3. Examples of quantitative data used in human resources include all of the following EXCEPT _____.

Question 4 4. Which of the following is NOT a reason a company would administer an employee engagement survey?

Question 5 5. What survey format is the most efficient way to analyze data?

Page 2

Question 6 6. Which of the following is NOT a category found on an employee engagement survey?

Question 7 7. Tim, a manager, determines that Emily is unable to complete all of her tasks. Emily tells her manager that the tasks assigned do not match up to her strengths and she is unsure of how to complete the tasks. What should her manager do?

Question 8 8. Which of the following are reasons to measure the performance of your team?

Question 9 9. KPIs should be determined by looking at _____.

Question 10 10. How would a manager implement Management by Objective (MBO) in her employee appraisals?

Page 3

Question 11 11. Employee appraisals are for _____.

Question 12 12. Top-down appraisals measure employee performance against goals _____

Question 13 13. What is a positive outcome of improving HR metrics in an organization?

Question 14 14. Which of the following is a good method for monitoring the ongoing progress of targeted HR metrics?

Question 15 15. Human resources (HR) supports the overall organization through _____ management.

Page 4

Question 16 16. What is HCVA?

Question 17 17. In order to calculate HCVA, you must know your total costs, which are _____.

Question 18 18. Acme Co. has revenues of $1,000,000, total costs of $500,000, employment costs of $300,000, and 10 full time employees. Calculate the HCVA.

Question 19 19. What is a staff advocacy score used for?

Question 20 20. How is the staff advocacy score calculated?

Page 5

Question 21 21. Which of these is an example of an employee advocating on behalf of their company?

Question 22 22. Which topic is NOT considered an human resources key performance indicator?

Question 23 23. In terms of key performance indicators for human resources, outsourcing data refers to

Question 24 24. Why would a human resources department want to achieve a low cost per hire?

Question 25 25. What is the difference between the Profit per Employee metric and the Revenue per Employee metric?

Page 6

Question 26 26. Angela is a HR manager at a mid-sized landscaping company. Last year her company's cost of benefits was $90,000, and payroll cost was $200,000. The company brought in total revenue of $400,000. What was its labor costs as percentage of sales metric?

Question 27 27. A high-tech start-up company is more likely to have a _____ revenue per employee ration, while a well-established company in a labor-intensive industry is more likely to have a _____ revenue per employee ratio.

Question 28 28. _____ data involve actions and behaviors that are observed, not measured.

Question 29 29. What is the primary purpose of an employee engagement survey?

Question 30 30. What are the two types of KPIs?

KPIs in Human Resources Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

KPIs & Performance Management for Supervisors  /  Business Courses
Support