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Question 11.John works for a large company that is trying to assess its business through benchmarking. He has been developing surveys and has been told to contact representatives of other companies to seek cooperation. Which stage of benchmarking is John's company in?
Question 22.Your company is trying to determine how competitive it is in the market, and it wants to design the strategic goals of the company. Company A is a company that is just as good as your company, while Company B is a much larger company that can be considered a leader of the industry with far greater revenue than yours. Which company should should you compare your company with in the case of best practices benchmarking?
Question 33.What does OFCT measure?
Question 44.How does OFCT relate to customer satisfaction?
Question 55.What is the capacity of a product or service to meet or exceed customer requirements or expectations?
Question 66.What are the two perspectives of quality?
Question 77.How should a bottleneck be handled?
Question 88.To identify where a bottleneck exists in a business process, we look at the entire process using which of the following?
Question 99.What does DIFOT stand for?
Question 1010.What does the DIFOT rate signify for businesses?
Question 1111.How is the schedule variance (sv) used in a project?
Question 1212.What is earned value management?
Question 1313.What are the two biggest areas that change can impact a project?
Question 1414.How does a project plan support project change?
Question 1515.In business, capacity utilization is commonly calculated _____.
Question 1616.What does the capacity utilization rate help describe?
Question 1717.Which of the following would a company do when it decides to 'harvest' a product made by an SBU?
Question 1818.What is a strategic alternative?
Question 1919.Jim wants to make sure customers are happy. Of all of the operational performance metrics available to him, which measures should Jim use?
Question 2020.Jim is looking for ways to improve the efficiency of his upholstery department. He wants to know if there are ways to reduce waste when converting the necessary raw materials into completed products. Which operational performance metrics can he use to examine this?
Question 2121.What will you NOT need to know in order to compute the total direct labor variance?
Question 2222.How much information does the analysis of a cost variance provide to the manager?
Question 2323.You own a roofing company and wonder how your average prices compare to your competition. You find the average roof prices charged for a 1,500 square foot ranch home and compile the data below. Which of the following is true based on the data you collected?
Question 2424.OFCT is a measurement of _____.
Question 2525.Which quality dimension is about how a product looks, feels, smells, sounds and tastes?
Question 2626.Paying workers overtime to eliminate extra inventory is a method used to do which of the following?
Question 2727.How do you calculate the DIFOT rate?
Question 2828.A project has an earned value of $120,000 and a planned value of $115,000. Calculate the SPI, determine if the project is ahead or behind schedule.
Question 2929.What is a project dependency?
Question 3030.What is the capacity utilization rate in a company making 1,000 basketballs that can make 10,000 basketballs?
KPIs in Operations Chapter Exam Instructions
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