KPIs in Operations Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What are the two biggest areas that change can impact a project?

Question 2 2. What is a project dependency?

Question 3 3. Which of the following would a company do when it decides to 'harvest' a product made by an SBU?

Question 4 4. What is a strategic alternative?

Question 5 5. To identify where a bottleneck exists in a business process, we look at the entire process using which of the following?

Page 2

Question 6 6. If there are five steps in a process, and steps one through four produce more than the last step, we have a case of which of the following?

Question 7 7. How does OFCT relate to customer satisfaction?

Question 8 8. Which of these is an example where OFCT might be tracked?

Question 9 9. Jim wants to make sure customers are happy. Of all of the operational performance metrics available to him, which measures should Jim use?

Question 10 10. What do the three most common operational performance metrics focus on?

Page 3

Question 11 11. What does DIFOT stand for?

Question 12 12. The DIFOT rate is expressed as a/an _____.

Question 13 13. Which quality dimension is about how a product looks, feels, smells, sounds and tastes?

Question 14 14. How many dimensions of quality are there?

Question 15 15. What is the name for the difference between the planned budget and actual amount spent?

Page 4

Question 16 16. What will you NOT need to know in order to compute the total direct labor variance?

Question 17 17. A project has an earned value of $120,000 and a planned value of $115,000. Calculate the SPI, determine if the project is ahead or behind schedule.

Question 18 18. What does SPI mean?

Question 19 19. What does the capacity utilization rate help describe?

Question 20 20. How would you calculate capacity utilization rate?

Page 5

Question 21 21. How does SWOT differ from peer benchmarking?

Question 22 22. John works for a large company that is trying to assess its business through benchmarking. He has been developing surveys and has been told to contact representatives of other companies to seek cooperation. Which stage of benchmarking is John's company in?

Question 23 23. How does a project plan support project change?

Question 24 24. Which of these products would be classified as a star on the portfolio matrix ?

Question 25 25. Paying workers overtime to eliminate extra inventory is a method used to do which of the following?

Page 6

Question 26 26. Why is it important for businesses to measure OFCT?

Question 27 27. What are operational performance metrics?

Question 28 28. How do you calculate the DIFOT rate?

Question 29 29. How can social media affect dimensions of quality?

Question 30 30. How much information does the analysis of a cost variance provide to the manager?

KPIs in Operations Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

KPIs & Performance Management for Supervisors  /  Business Courses
Support