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KPIs in Operations Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. John works for a large company that is trying to assess its business through benchmarking. He has been developing surveys and has been told to contact representatives of other companies to seek cooperation. Which stage of benchmarking is John's company in?

Question 2 2. Your company is trying to determine how competitive it is in the market, and it wants to design the strategic goals of the company. Company A is a company that is just as good as your company, while Company B is a much larger company that can be considered a leader of the industry with far greater revenue than yours. Which company should should you compare your company with in the case of best practices benchmarking?

Question 3 3. What does OFCT measure?

Question 4 4. How does OFCT relate to customer satisfaction?

Question 5 5. What is the capacity of a product or service to meet or exceed customer requirements or expectations?

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Question 6 6. What are the two perspectives of quality?

Question 7 7. How should a bottleneck be handled?

Question 8 8. To identify where a bottleneck exists in a business process, we look at the entire process using which of the following?

Question 9 9. What does DIFOT stand for?

Question 10 10. What does the DIFOT rate signify for businesses?

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Question 11 11. How is the schedule variance (sv) used in a project?

Question 12 12. What is earned value management?

Question 13 13. What are the two biggest areas that change can impact a project?

Question 14 14. How does a project plan support project change?

Question 15 15. In business, capacity utilization is commonly calculated _____.

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Question 16 16. What does the capacity utilization rate help describe?

Question 17 17. Which of the following would a company do when it decides to 'harvest' a product made by an SBU?

Question 18 18. What is a strategic alternative?

Question 19 19. Jim wants to make sure customers are happy. Of all of the operational performance metrics available to him, which measures should Jim use?

Question 20 20. Jim is looking for ways to improve the efficiency of his upholstery department. He wants to know if there are ways to reduce waste when converting the necessary raw materials into completed products. Which operational performance metrics can he use to examine this?

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Question 21 21. What will you NOT need to know in order to compute the total direct labor variance?

Question 22 22. How much information does the analysis of a cost variance provide to the manager?

Question 23 23. You own a roofing company and wonder how your average prices compare to your competition. You find the average roof prices charged for a 1,500 square foot ranch home and compile the data below. Which of the following is true based on the data you collected?

Question 24 24. OFCT is a measurement of _____.

Question 25 25. Which quality dimension is about how a product looks, feels, smells, sounds and tastes?

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Question 26 26. Paying workers overtime to eliminate extra inventory is a method used to do which of the following?

Question 27 27. How do you calculate the DIFOT rate?

Question 28 28. A project has an earned value of $120,000 and a planned value of $115,000. Calculate the SPI, determine if the project is ahead or behind schedule.

Question 29 29. What is a project dependency?

Question 30 30. What is the capacity utilization rate in a company making 1,000 basketballs that can make 10,000 basketballs?

KPIs in Operations Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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