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Leadership & Management in the Hospitality Industry Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. An individual will voluntarily follow the directions of a(n) _____ because they inspire followers and increase morale, not because of their position or role.

Question 2 2. All of the following are four functions of management EXCEPT:

Question 3 3. What is the biggest difference between a manager and a leader?

Question 4 4. Which of the following is a function of management?

Question 5 5. When team leader Patrick utilizes division of labor, he is _____.

Page 2

Question 6 6. What is the scaler principle?

Question 7 7. Which statement concerning wise leadership and delegation is most accurate?

Question 8 8. Which of the following statements concerning supervisors within the hospitality industry is most accurate?

Question 9 9. Which of the following staff members is most likely a lead?

Question 10 10. Integrity within the hospitality industry refers to which of the following?

Page 3

Question 11 11. Integrity, trustworthiness, accountability, and respect for others are all important _____ in the hospitality industry.

Question 12 12. Which of the following is an element of the Plan-Do-Check-Act?

Question 13 13. Which of the following are components of organizational culture and strategy?

Question 14 14. ISO 9001, Six Sigma, and Total Quality Management are all examples of _____.

Question 15 15. The quantitative approach to management focuses on which of the following?

Page 4

Question 16 16. A manager who utilizes the contingency approach to management _____.

Question 17 17. Which of the following is the best example of unethical behavior?

Question 18 18. Which of the following is the BEST description of ethics?

Question 19 19. A _____ is generally paid hourly and is tasked with overseeing a specific area of operations. This leader will typically schedule their staff, and they often interview, hire, congratulate, and discipline their employees.

Question 20 20. This leader usually oversees the operations of the entire organization and reports directly to the owner or CEO.

Page 5

Question 21 21. Individuals become leaders based on their _____.

Question 22 22. How can a leader lose power?

Question 23 23. Charlie is responsible for quality management at his organization. Which of the following should he consider as a key element to a quality management system?

Question 24 24. How is a quality management system best described?

Question 25 25. An approach solely reliant on statistics and data is _____

Page 6

Question 26 26. Which option best matches the systems approach?

Question 27 27. Why is delegation important to know?

Question 28 28. Which of the following business organizations is the LEAST likely to use the principle of delegation?

Question 29 29. An employee will voluntarily follow an effective leader because _____.

Question 30 30. Jessica is a leader in her organization, and as such, she knows communication is important for the success of any organization. Which of the following would you recommend that she do to encourage communication within her organization?

Leadership & Management in the Hospitality Industry Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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