Listening and Feedback Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Understanding the _____ of the audience is an important element of effective listening when public speaking.

Question 2 2. Carina has been talking to her friends about her most recent date with Steve for an hour. Her friends are looking away, fiddling with their phones, and are generally disinterested. What type of listening is taking place?

Question 3 3. A speaker can use open-ended questions to obtain information about his or her audience. Which of the following is an example of an open-ended question?

Question 4 4. Which sections should be on your note-taking sheet?

Question 5 5. Movements like eye contact, a slight nod, or leaning in are examples of:

Page 2

Question 6 6. During a lecture on the Big Bang Theory, Crystal leaned in and hung on every word that her Professor of Astronomy had to say about the topic. What was Crystal doing?

Question 7 7. Observations _____, while Inference _____.

Question 8 8. At the end of a speech, _____.

Question 9 9. In the _____ stage, an individual is gathering the words and sentences in his brain to be used in the next stage of the listening process.

Question 10 10. Dr. Cramer held a small speaking engagement in which he tried to convince the attendees that he can cure most diseases with a tin foil cap and some wire hanger antennas. Attendees looked puzzled throughout the engagement, and most of them questioned Dr. Cramer's abilities. What type of listening was going on?

Page 3

Question 11 11. Which types of arguments will a speaker use to state his or her case?

Question 12 12. Theresa is a surgeon. She's asked to speak at her daughter's third-grade class for career day. For her presentation, Theresa plans to use higher level vocabulary to discuss a very complicated gastrointestinal procedure. What may be the outcome of her presentation?

Question 13 13. _____ is a way to actively involve the individuals to ensure you are reaching your audience and keeping them engaged.

Question 14 14. Sally is attending a presentation on ethics for a class in her Masters program. She is focusing on tying some of the key information to concepts that she has already learned in an effort to help her recall the information at a later time. What steps is she concerned with in the listening process?

Question 15 15. You are evaluating an author who is touting her book as the best weight loss plan ever written. After doing some research, you find out that this book wasn't very well-researched, and she has been skinny all of her life. She was using _____ to make her claims.

Page 4

Question 16 16. Listening and hearing are:

Question 17 17. Hearing _____, whereas listening _____.

Question 18 18. When Bob was involved in a serious automobile accident, Barry visited him in the hospital. What would be the best listening style for Barry to use when listening to Bob explain the details of the accident?

Question 19 19. You make comments such as, 'I feel your pain' or 'I can only imagine what it was like when the bus ran over your foot' to the speaker. Which listening strategy does this refer to?

Question 20 20. Which of the following is a reason we listen?

Page 5

Question 21 21. Which of the following is NOT a good listening strategy?

Question 22 22. Jennifer is an administrative assistant in a Dean's office that receives a lot of foot traffic, and she is constantly being interrupted. She is trying to watch a training session via a recorded webinar when a professor comes charging into the office, flailing his hands, obviously having some kind of emergency. Jennifer has to choose who to pay attention to. What step in the listening process is this known as?

Question 23 23. What percent of a speech do people typically remember?

Question 24 24. Why can listening be considered a critical thinking activity?

Question 25 25. A motivational speaker states that he heard from a friend that catching bees in your left hand can be a very liberating experience. What is this an example of?

Page 6

Question 26 26. Mike really wants to remember the information the speaker is providing. While the speaker is speaking, Mike should:

Question 27 27. John nods his head along in agreement to a message that Judy is delivering. When Judy completes the delivery of her message, John paraphrases the critical content back to her. John's actions are examples of:

Question 28 28. When your professor discusses a new theory, it is a good idea to keep this information in your mind in case you need to recall it - perhaps by tying it to an acronym or using some type of mnemonic device. What stage of the listening process do you utilize to store information?

Question 29 29. Lack of eye contact, leaning in, and arms folded across the chest are examples of _____.

Question 30 30. When your brain receives words and sentences and you attach meaning to them, you are in the _____ stage of the listening process.

Listening and Feedback Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Communications 101: Public Speaking  /  Business Courses
Support