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Management and Organizational Behavior Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Melissa the marketing manager has a goal of increasing sales during the month of February. Part of what Melissa does is connecting with her employees on an interpersonal level. She is practicing:

Question 2 2. At what level are technical skills in a manager most important?

Question 3 3.

True or false:

1. To be effective at the various roles performed, a manger must be a complete businessperson by understanding the strategic, tactical and operational responsibilities he or she holds.

2. Henry Mintzberg spent much of his career researching the managerial roles and behaviors of several chief executive officers, or CEOs and discovered that managers spent most of their time engaging in over three hundred specific roles.

Question 4 4.

Melissa the marketing manager has a goal of increasing sales during the month of February. Melissa needs to first spend time mapping out the necessary steps she and her team of sales representatives must take so that they can increase sales numbers. The steps are then organized into a logical pattern so that Melissa and her team can follow them.

Melissa is:

Question 5 5. Imagine Kelly's job description was changing to include a greater deal of responsibility but for the same pay. Kelly is upset, and feels overwhelmed by this change. Manny is her manager with good _ skills, so he is able to empathize and communicate his understanding of Kelly's frustration with the change to her.

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Question 6 6. _____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training and placement of individuals in specific job roles.

Question 7 7. A manager must spend time connecting with employees on an interpersonal level. When a manager communicates, motivates, inspires, and encourages employees towards a higher level of productivity, what function is that manager performing?

Question 8 8. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

Question 9 9. Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

Question 10 10. Bob has been promoted to Chief Financial Officer (CFO) at Cheapo Toys from his former position of Director of International Sales. He moved from to .

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Question 11 11. Daniel manages a team that has missed their production goals for the past three months. After reviewing each employee's performance record, Daniel adjusted the sales goal to take additional quality control measures into consideration. Why is this an example of controlling?

Question 12 12. How are top level managers different from managers at other levels?

Question 13 13. Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

Question 14 14. Jeanne was the Branch Manager of the local bank and recently transferred to a larger bank, where she is the Sales Leader. Jeanne moved from _ to _.

Question 15 15. Part of Kelly the Financial Analyst's job is to update a balance sheet each week. Kelly is a novice financial analyst and is new to the company, so she's expecting her manager, Manny, to show her how to perform this task initially, so that she can, eventually, do it on her own. It is essential for Manny to have the _ skills of how to update a balance sheet so that he may, in turn, share that skill with Kelly.

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Question 16 16. Which skill set do top-level managers need in order to see the 'big picture?'

Question 17 17. Sal is a supervisor for a call center. He constantly monitors his employees' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

Question 18 18. When Mark the manager communicates his department's resource needs to company headquarters, which interpersonal role is he fulfilling?

Question 19 19. You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess _____.

Question 20 20. Which of these people is most likely to be a middle manager?

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Question 21 21.

Bernard does not leave all the selling up to his employees, because he likes to maintain contact with his customers to better understand their needs and how he can accommodate them. He stops and chats with several customers throughout the day to get feedback on sale items and to learn about products that his customers would like to see the store put on sale in the future.

Bernard is acting as a:

Question 22 22. Bernard combines all of the information into a proposal for next week's sale advertisement and forwards the information to upper management for approval. He also spends some time previewing this information with his employees so that they can begin to familiarize themselves with the items. Bernard is a:

Question 23 23. Bernard learns that one of his employees who works the night shift has called out sick. He needs to cover that shift and quickly begins to ask employees who are currently working if they would mind working a double shift. He finds a replacement and is then able to go back to his daily responsibilities. Determining the best place for organizational resources to be distributed is what Bernard does in his role as a:

Question 24 24. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Question 25 25. Pick the answer choice that represents an example of organizing:

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Question 26 26. The three managerial skills a manager should possess are:

Question 27 27. Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Question 28 28. Managers use which of the following to achieve organizational goals?

Question 29 29. Why do lower level managers have a more interpersonal role than managers at higher levels?

Question 30 30. Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

Management and Organizational Behavior Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 107: Organizational Behavior  /  Business Courses
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