Copyright

Management and Organizational Behavior Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Human skills include _____

Question 2 2. The _____ can be broken down into three categories: technical, human and conceptual.

Question 3 3. The planning function of management _____

Question 4 4. Henry Mintzberg is best known for _____

Question 5 5. Which of these situations would require a manager to step into a decision role?

Page 2

Question 6 6. Interpersonal roles include all of these except_____

Question 7 7. Lower level managers perform the _____

Question 8 8. Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

Question 9 9. Sal is a supervisor for a call center. He constantly monitors his employees' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

Question 10 10. Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

Page 3

Question 11 11. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

Question 12 12. When Mark the manager communicates his department's resource needs to company headquarters, which interpersonal role is he fulfilling?

Question 13 13. The three managerial skills a manager should possess are:

Question 14 14. Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

Question 15 15. You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess _____.

Page 4

Question 16 16. At what level are technical skills in a manager most important?

Question 17 17. Which skill set do top-level managers need in order to see the 'big picture?'

Question 18 18. How are top level managers different from managers at other levels?

Question 19 19. How do middle level managers serve as a liaison between top management and the rest of an organization?

Question 20 20. Which of these people is most likely to be a middle manager?

Page 5

Question 21 21. Managers use which of the following to achieve organizational goals?

Question 22 22. Why do lower level managers have a more interpersonal role than managers at higher levels?

Question 23 23. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Question 24 24. Daniel manages a team that has missed their production goals for the past three months. After reviewing each employee's performance record, Daniel adjusted the sales goal to take additional quality control measures into consideration. Why is this an example of controlling?

Question 25 25. Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Page 6

Question 26 26. _____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training and placement of individuals in specific job roles.

Question 27 27. Pick the answer choice that represents an example of organizing:

Management and Organizational Behavior Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 107: Organizational Behavior  /  Business Courses
Support