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Management Basics Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Pick the answer choice that represents an example of organizing:

Question 2 2. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Question 3 3. Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

Question 4 4. How do middle level managers serve as a liaison between top management and the rest of an organization?

Question 5 5. Management theory states that a manager needs technical skills as a part of their manager skill set. What does this actually mean?

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Question 6 6. An effective manager performs what four functions?

Question 7 7. You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess _____.

Question 8 8. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

Question 9 9. When Mark the manager communicates his department's resource needs to company headquarters, which interpersonal role is he fulfilling?

Question 10 10. When a manager walks the floor, talking to customers and staff, which of Henry's Mintzberg's roles is he acting in?

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Question 11 11. Which of these people is most likely to be a middle manager?

Question 12 12. Which skill set do top-level managers need in order to see the 'big picture?'

Question 13 13. Managers use which of the following to achieve organizational goals?

Question 14 14. Sal is a supervisor for a call center. He constantly monitors his employees' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

Question 15 15. Which of the following is NOT one of the primary skill sets a manager needs?

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Question 16 16. A manager must spend time connecting with employees on an interpersonal level. When a manager communicates, motivates, inspires, and encourages employees towards a higher level of productivity, what function is that manager performing?

Question 17 17. Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Question 18 18. In management theory, what does the 'Organizing' function involve?

Question 19 19. Which is the best definition of a 'low-level manager'?

Question 20 20. When a manager creates a shift schedule for his team, which of Henry's Mintzberg's roles is he acting in?

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Question 21 21. Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

Question 22 22. At what level are technical skills in a manager most important?

Question 23 23. Which of the following groupings of managerial roles per Henry Mintzberg's work is NOT correct:

Question 24 24. Daniel manages a team that has missed their production goals for the past three months. After reviewing each employee's performance record, Daniel adjusted the sales goal to take additional quality control measures into consideration. Why is this an example of controlling?

Question 25 25. _____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training and placement of individuals in specific job roles.

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Question 26 26. According to Henry Mintzberg, what are the three main managerial roles?

Question 27 27. How are top level managers different from managers at other levels?

Question 28 28. Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

Question 29 29. The three managerial skills a manager should possess are:

Question 30 30. When a manager attends a new store opening, speaks to the press and cuts the ribbon, which of Henry's Mintzberg's roles is he acting in?

Management Basics Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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