Management in the Hospitality Industry Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What are the two main types of organizational goals?

Question 2 2. Which of the following is a true statement?

Question 3 3. Which source of conflict deals with disagreements on the procedure of a specific work assignment?

Question 4 4. What type of goal focuses on the actual steps an organization needs to perform to achieve its purpose?

Question 5 5. What is a goal?

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Question 6 6. What should management do when a goal is met?

Question 7 7. What are the three sources of conflict in an organization?

Question 8 8. What type of goal focuses on increasing the value of a product the company offers?

Question 9 9. What is the ideal goal?

Question 10 10. What is a disagreement between groups or employees regarding work-related issues?

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Question 11 11. Who should have goals in a business?

Question 12 12. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

Question 13 13. What is coaching in the workplace?

Question 14 14. What type of feedback should a coach provide?

Question 15 15. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

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Question 16 16. What is an example of effective coaching?

Question 17 17. What type of goal focuses on increasing the market share of an organization?

Question 18 18. Why is it important to use coaching in the workplace?

Question 19 19. Which source of conflict involves differences based on work details and goals?

Question 20 20. Which source is a personal conflict that can develop over disagreements and differences between individuals or groups?

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Question 21 21. What type of goal focuses on the general purpose of an organization?

Question 22 22. Which of the following is a behavior or tactic of effective coaching?

Question 23 23. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

Question 24 24. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

Question 25 25. Which of the following is the feeling that is most crucial after collaboration?

Management in the Hospitality Industry Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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